It happens to all of us at one point in time. We get into an automobile collision and need the best auto body shop in Berkeley Heights. Hopefully, it is not too bad and we are not seriously injured. But usually the car does not fare as well and comes away with significant damage.
What is the next step after your collision and you need an auto body shop?
Likely, after informing the insurance company you take your vehicle to one of their “approved” vendors.
Here is what happens next. You tell the insurance company what company you choose. By this time they have already taken phones of the car and know how extensive the damage is. If you need an expert to take a look, make sure you go to a repair shop in Berkeley Heights.
They have a computer system that gives them a printed estimate stating what the replacement parts and labor will be based upon a set hourly rate.
This statement is given to the body shop. It comes with a break down of what the labor and parts “should” be and the company has to usually be able to totally fix the car for that price.
How to Spot a Scam Auto Body Shop
Keep in mind that what is printed out represents the best case scenario and doesn’t allow for items on the car that was missed or problems that come up.
Now here are some things to watch out for. a local auto body shop in Berkeley Heights is operating under very, very thin margins and the incentive to “cut corners” is huge. Getting an extra $300 off a job can really add up over the course of the month when you are talking about doing at least 3-5 vehicles every week.
Auto Body Shops and Custom Work
Replacement Parts in Auto Body Shops
Make sure the parts being used on your car are OEM parts. These are replacement auto body parts in Berkeley Heights are sent directly from the car manufacturers and are designed with the same specs as the vehicle came with.
Aftermarket parts can be significantly cheaper yet are not the same quality and make not hold up the same in the event of another accident.
No Realignment? Talk to Your Auto Repair Team!
The frame is usually somewhat bent when a car goes through an accident of any kind. It needs to be properly realigned. You need a serious all hands on deck auto body shop to take care of you here.
Unfortunately, because the money made off one car can be very little the propensity to skip this step is very high. Later down the road this will cause your car to not drive straight but at a tilt and your tires will wear prematurely. So if you need to brush up on some tire repair, ask your mechanic straight away.
Using Bondo (Fillers) Instead of Replacing the Part
Filling any damage in with bondo is not bad in itself. If you know what the auto body shop in Berkeley Heights is doing, they tell you, and this is what you are paying for then it is fine.
The problem comes in when you think you are getting a vehicle back that is 99.9% the same as before it was wrecked and it is not. Filling a damaged part in with filler rather than replacing the expensive part is a common tactic and you want to make sure it is not done on your vehicle.
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All damaged parts should be replaced unless you are paying a lower price for the car to just be fixed (in the case you want the cheapest price and do not care about having a car exactly the same as before). Again, you should really speak to your best auto body shop nearest you!
Keep in mind that most auto body repair shops are honest and are surviving in a tough industry.
rev up your engines, today I'm gonna showyou how to spot a scam body shop before you get towed into one and it's too late,okay it happens to everyone eventually you get in an accident, then you have tohave your car towed to a body shop, the last thing you want is to be in anaccident be knocked around and then the tow truck guy comes and you let himdecide where to tow it, you want to know a good body shop beforehand, then writeit down and put it in your glove box so you'll have it at hand or put it on yourphone, because by law at least here in the United States you get in a wreck, youhave the right to pick wehatever body shop you want to fix your car, nobody canforce you to go to one place, but you have to understand, when the tow truckguys come, they generally get big kickbacks if they got a nice big wreckand they tow it to the body shop that they're affiliated with, they will getfive hundred a thousand maybe even more money for bringing that vehicle to thatbody shop, so you want to have one ready that you trust to say, no tow it here andif you don't know one, you still have the right to have it towed to your house, allthe insurance companies will tow it to your house then later they can tow it toa body shop, don't worry about that you just want to send it to a good job andnot just somebody who's being paid to ship your car off because they getkickbacks, so how do you find out if a body shop is a scam body shop or areally good one well you got to do a little researchhere, unless you live in Houston Texas then you can just ask me, who I use, I don'ttake any kickbacks I've sent many many customers to body shops and never took adime back from their repairs, I just want my customers to get their cars fixedcorrectly, I don't do bodywork so it's no skin off of my nose,and speaking of equipment you got to make sure that the body shop you pickhas a good paint booth, paint boots are giant areas that are completely sealed,so there's no dust they control the humidity for painting, it's veryimportant for getting body work done right, you don't want to have somebodypaint in your car that doesn't have a very good paint booth, try spray-paintingsomething outside, you're gonna see gets on it, hair everything, you got to have aplace that has a good paint booth and you have to have professional guysworking there who know how to blend paint and match it to the color of yourcar, because take a look at this, you can easily tell this bumper has been repaintedit's a completely different shade than the top of the car that wasn't painted, Imean look at that, you can see here's the one that's been repainted, it'scompletely a lighter color here it was not blended correctly, the paint doesn'teven match, so your visitor bodyshop say hey show me a car where youpainted part as a car, see if it matches and if it doesn't they're not any goodat blending paint, go someplace else and speaking of painting bumpers, check thisout this bumper was painted by a guy whodidn't even know what kind of paint to put on the car, realize that theseplastic bumpers are exactly that, they are plastic it requires a special kindof paint with a special bonding agent in order for it to stick, if you use regularcar paint that you put on the hood and put it on the bumper,guess what, it flakes off like this car did, whoever painted this bumper theyhad no notion about how to paint plastic bumpers, they shouldn't be in the bodybusiness and another big thing to check is the body shop area itself, if likethese cars all sitting all over the place they got tons of them looks likethey're busy, go back in a few weeks the same cars are sitting there, that's justa scam that guys use, I used to work for a guy like that years ago, he had all these junkcars and it would sucker people to come in and he wasn't fixing any of thosecars, you see all their stickers are out of date, some of them don't have licenseplates on them, don't go to a place like that cuz odds are, they're gonna takeforever to fix your car and may not even do a good job, because realize one thingbody shop work, it comes and it goes it's not a continuous thing, cars they breakdown all the time it's pretty continuous cars you're always breaking you got tofix them, but car wrecks they occur kind of randomly, so a lot of times these guysdon't have much business at all so if they're one of those guys thataren't that honest, they'll take your car in and say, oh it'll be ready in three days,another car comes in they're gonna make more money, they drop yours and then theyjust work on the car they're making more money, I've seen guys have cars and bodyshops for months for this reason, ask around, other people who theyuse and anybody who says that guy took forever to fix my car,don't go there, you find a guy like me I don't do bodywork, I do mechanical workbut my whole thing was, if people got here by 8:00 in the morning by 5:00 inthe afternoon most of the work I did on most of the cars were finished, I wantedto do stuff that we're in and out fast my customers were happy, they told peopleabout me, I never spent a nickel advertising because all my customerstold everyone about me, and of course you want a place that's been in business alot, but here's the kicker, you gotta do a little bit of research because I had aguy he was a great body man, but as he got older, he made a son take over theshop and his son had no interest in doing bodywork on cars really, so it'stime went on, I used the guy for a decade and a half, but then when a son took overI sent customers there they could bring the car over to me and I'd look at themand you could see scratches from the sandpaper that they didn't make smoothand paint it over so it had permanent scratches in it, you got to make surethat the person who's running to place cares about what his shop puts out andhere's where the Internet can really help you out a lot, because of peoplehave crappy bodywork done and it doesn't look right, they're gonna complain on theInternet, so if you do a research on the guy and you see, there's complaintsall over the place about this guy then you'd think, I'm not gonna go thereI'm gonna go somewhere else and although I'm always trying to save people moneyhere, don't go too cheap with bodywork you see those ads when I was a kid itused to be we'll paint any car for you know 59.
95 now it's like 200 or 300dollars, you're not gonna get a very good paint job of your car for that kind ofmoney these days, I had my old Celica done like five years ago at one ofthose places and you can see the paint's flat, it just doesn't hold up, to do agood paint job costs a lot of money to paint the entire car and speaking of agood shop a good shop handles all insuranceclaims, you don't do anything, if they say we want some money up front, you gosomeplace else, the good ones they all use insurance companies where they callit up, they handle all the paperwork if there's a problem they call up theinsurance company and say, look we just pulled off the bumper and found out thatthere's more damage underneath, then they can send a guy to look to make surethat's the truth, you don't have to get involved in the actual repair, and like anything you pretty much have to feel out the shop, as peoplein Texas have always said, you don't want a guy who's all hat and no cattle, or when Iwas younger in New York, hey you don't want the guy who's got the motorcyclejacket, but he doesn't have the motorcycle, there's plenty of good body shopsout there, you just have to find them, but since people are always getting in wrecks, heythat's your friends, see cars that were wrecks that they had fixed, look at it closelyand look at it in the Sun when the sun's shining, because the human eye we can seemillions of different varieties of colors, you can see hey wow that wasfixed really well or hey that doesn't match at all or there's paintthat's bubbled up or you look at the fender the guy replaced and parts ofthe gaps or half an inch and other parts are an inch and a half gap, you knowthat place does lousy work and don't go there and when you do find a good bodyshop hey, pass the word of mouth around go on the internet tell people, tell yourfriends about it, because if you find a good body shop, you tell other peopleabout it, they're going to continue to do good work, especially when they say, heyJoe sent me, they don't want Joe to get mad because if he's telling a bunch ofpeople how good they are and he does lousy work, they know they're gonnalose business and if they don't have to spend me advertising money like I neverspent, that's more money in their pocket and less money out of yours that's payingfor the body shop and the advertising, so take a tip for me and find a good bodyshop before you get in a wreck, because it's often too late then and you'll bestuck towed to some place where everybody's getting kickbacks fromeverybody else and the work is relatively shoddy,so if you never want to miss another one of my new car repair videos, remember toring that Bell!.
What Is An Damage Repair Estimate? - Auto Estimating Part 1
The insurance companies nickel and dime them at every turn and they are made to give them at time ridiculous discounts to get any business. That’s why having an auto body shop in your corner can’t be stressed enough.
Nevertheless, all an auto body shop should be on is your side and corners should not be cut at your expense and being watchful is just a smart way to go.
Your Auto Body Shop In Berkeley Heights Should Help You With What Car Needs Exactly?
>>> WELL, IF YOUR CAR IS EVER DAMAGED IN AN ACCIDENT OR REPAIRED THROUGH MAJOR INSURANCE COMPANY IN THIS COUNTRY, THERE ARE STATE AND FEDERAL LAWSUITS IN THIS COUNTRY YOU SHOULD KNOW ABOUT.
AUTO BODY SHOPS ACROSS THE COUNTRY, MORE THAN 500 OF THEM CLAIM SOME BIG INSURANCE COMPANIES LONG DELIBERATELY SKIMPED WHEN IT COMES TO REPAIR DAMAGED VEHICLES.
ALSO, THE INSURANCE COMPANIES CAN HAVE THEIR PROFITS.
THE LAWSUITS ALLEGE IT'S A SCHEME THAT CANNOT ONLY LEAD TO RUSHED AND MINIMAL REPAIRS BUT RECYCLED, REMANUFACTURED AND ONE LAWYER PUTS IT JUNKED PARTS TO FIX YOUR CAR.
ATTORNEY GENERAL BELIEVES THE ALLEGED SCHEME YOU COULD BE DRIVING A DANGEROUS CAR.
CNN SENIOR INVESTIGATIVE CORRESPONDENT DREW GRIFFIN REPORTS.
>> Reporter: TO SEE WHAT'S REALLY GOING ON, YOU'VE GOT TO DO SOMETHING YOU PROBABLY CAN'T DO AT HOME.
LIFT WHAT YOU THINK IS YOUR REPAIR CAR, GET OUT SOMETHING CALLED A BORROW SCOPE AND CHECK THE FRAME TO SEE IF THE AUTO BODY SHOP FIXED IT, WHAT YOUR INSURANCE COMPANY LIKELY RECOMMENDED.
>> THERE'S THE RIFF IN THE RAIL.
>> Reporter: BILL BURN, A NATIONAL AUTO REPAIR EXPERT TESTIFIES ABOUT BAD REPAIRS AND THIS, HE SAID, IS ONE OF THEM.
THE RESULT OF A SYSTEM DESIGNED TO SAVE MONEY FOR INSURANCE COMPANIES.
>> WHAT THEY DID WAS REPLACED THE NEW END CAP ON THERE AND THE END CAP COVERS THAT, SO THE CONSUMER WOULD NEVER SEE THIS.
IT IS UNSAFE.
>> AND YET THEY PUT IT BACK.
>> Reporter: BURN IS NOW PART OF THE MAJOR LAWSUIT INVOLVING MORE THAN 500 AUTO BODY SHOPS IN 36 STATES.
ALL SUING DOZENS OF INSURANCE COMPANIES ACROSS THE COUNTRY.
THE SHOPS BELIEVE THE INSURANCE INDUSTRY IS INVOLVED IN A DELIBERATE SYSTEM TO SEND YOU AND YOUR CAR TO SHOPS THAT ARE PRESELECTED BY INSURERS TO DO THE ABSOLUTE BARE MINIMUM TO FIX IT.
EVEN TELLING BODY SHOPS TO USE USED OR RECYCLED PARTS BECAUSE THEY'RE CHEAPER.
MATT PARKER IS AN AUTO SHOP OWNER IN MONROE, LOUISIANA, WHO SAID HE SEES THE SAME PROBLEM.
HE SAID STATE FARM TOLD HIM TO USE A REMANUFACTURED HEADLIGHT IN A TOYOTA TACOMA.
THIS IS WHAT HE GOT.
>> IT'S GOT A HOLE IN IT HERE AND THEN YOU CAN SEE WHERE THEY SCREWED THIS BRACKET BACK ON THE VEHICLE.
NOW, YOU CAN SEE HERE WHERE ALL THESE PARTS WERE KNOCKED OFF AND GLUED BACK TOGETHER.
YOU CAN ALSO SEE HERE WHERE THE TOP CORNER AND THE LENS IS BUSTED AND THIS PART OF THE HEADLIGHT IS BROKEN.
THIS CAME OUT OF A BOX WRAPPED LIKE IT WAS SUPPOSED TO BE -- ABSOLUTELY, LIKE A NEW PART.
THE INSURANCE COMPANY WANTS US TO PUT THIS STUFF ON THE CAR.
IF WE REFUSE TO PUT IT ON THE CAR, THEN THEY LABEL US AS A SHOP NOT WILLING TO GO ALONG WITH THEIR PROGRAM AND THEN TRY TO STEER OUR BUSINESS AWAY FROM US.
>> Reporter: THIS IS WHY HE AND THE OTHER SHOPS RETAINED JOHN ARTHUR EVES TO SUE.
>> EVERY STATE IN THE UNION IS EXPERIENCING THE SAME SORT OF STRUGGLE HERE BETWEEN THE BODY SHOPS TRYING TO DO AND INSURANCE COMPANY TRYING TO USE UNSAFE PARTS AND METHODS ON THEIR CARS.
>> Reporter: BUDDY CALDWELL OF LOUISIANA BELIEVE IT TOO.
PREPARING A LAWSUIT.
LOUISIANA FILED CLAIMING STATE FARM'S PRACTICE IS PUTTING DRIVERS IN DANGER.
AND WHAT IS THE PRACTICE? WHAT'S BEING PUT IN THEIR CARS? >> AFTERMARKET PARTS, JUNK YARD PARTS AND ALL OF THIS WITHOUT ANY COMMUNICATION WITH THE CONSUMER AND THAT'S THE MAIN ISSUE, THE SAFETY ISSUES AND THE KNOWLEDGE THAT THEIR PRODUCT IS BEING DEVALUED BY THE PRACTICES OF THE INSURANCE COMPANY.
I MEAN, BUDDY HAS FOUND NUMEROUS CASES HERE IN LOUISIANA.
WE FOUND IN MISSISSIPPI, THE BODY SHOPS, PUT JUNK PARTS AND WELD THE PATCH.
>> Reporter: WHEN AUTO SHOPS DON'T GO ALONG, MISSISSIPPI'S ATTORNEY GENERAL SAID THOSE AUTO SHOPS BUSINESS GETS CUT.
IT'S CALLED STEERING.
INSURANCE COMPANIES STEERING BUSINESS ELSEWHERE.
>> THEY'RE GOING TO SAY, WE'LL BLACKBALL YOU.
WE WON'T PUT YOU ON OUR SELECT SERVICE LIST AND WE'RE GOING TO MAKE YOU SEND ESTIMATESTOUS TO FIVE TIMES.
>> Reporter: U.
SENATOR RICHARD BLOOMEN THAT WILL WHO USED TO BE CONNECTICUT'S ATTORNEY GENERAL NOT ONLY THE POTENTIAL FOR SMALL BUSINESS TO BE HURT BUT BELIEVE CARS REPAIRED THROUGH THE PREFERRED SERVICE CENTERS PROPOSE A SAFETY RISK AND ASKED THE U.
DEPARTMENT OF JUSTICE TO INVESTIGATE.
>> SALVAGE PARTS INFERIOR OR EVEN COUNTERFEIT PARTS RAISE SAFETY CONCERNS AND OFTEN, THOSE KIND OF PARTS INVOLVED IN THE PRACTICE OF STEERING AND THAT'S WHY I HAVE BEEN CONCERNED FOR YEARS ABOUT IT.
AND WHY I THINK THE DEPARTMENT OF JUSTICE SHOULD BE INVESTIGATING.
>> Reporter: LOUISIANA'S ATTORNEY GENERAL CHOSE STATE FARM BECAUSE THEY'RE THE BIGGEST INSURER IN HIS STATE AND LEGAL FILINGS, THE COMPANY DENIES ALL THE ALLEGATIONS INCLUDING THE ALLEGATION THAT STATE FARM MANDATES USING AFTERMARKET PARTS.
STATE FARM WOULD NOT GRANT INTERVIEW BUT SENT A STATEMENT INSTEAD.
IT SAID OUR CUSTOMERS CHOOSE WHERE THEIR VEHICLES ARE GOING TO BE REPAIRED.
WE PROVIDE INFORMATION ABOUT OUR SELECT SERVICE PROGRAM WHILE AT THE SAME TIME MAKING IT CLEAR THEY CAN SELECT WHICH SHOP WILL DO THE WORK.
STATE FARM TOLD US TO BRING OUR SPECIFIC QUESTIONS TO NEIL OLRIDGE WITH THE NATIONAL ASSOCIATION OF MUTUAL INSURANCE COMPANIES.
>> IT'S NOT JUST IN THE ECONOMIC INTEREST OF THE INSURER TO HAVE A CAR GO IN AND OUT OF AN AUTO BODY SHOP FOUR OR FIVE TIMES TO GET IT RIGHT.
>> Reporter: WHY WOULD THEY RECOMMEND USED PARTS, FIXED PARTS OFF MARKET? >> SURE.
MOST COMPANIES DON'T REQUIRE THIS.
MOST COMPANIES OFFER A CHOICE TO CONSUMERS.
MOST OF THE ANY SORT OF AFTERMARKET PART YOU MIGHT HEAR ABOUT ARE USUALLY COSMETIC PARTS.
NOTHING RELATED TO THE SAFETY, THE MECHANICAL PARTS OF THE OPERATION OF THE VEHICLE.
THERE ARE LAWS IN ALMOST EVERY STATE THAT REQUIRE CONSUMERS TO BE TOLD THAT IF AFTERMARKET PARKTS ARE USED AND WHAT THEY ARE.
>> Reporter: WE FOUND THIS NOTICE ON PAGE FOUR OF THE ESTIMATE ON PAGE SIX OF THIS ONE.
>> IN MANY CASES, THESE PARTS ARE NO DIFFERENT.
THEY'RE MADE ON THE SAME FACTORIES.
ONE JUST COMES OUT WITH AN AUTO MANUFAC MANUFACTURER'S NAME ON IT AND OTHERS DON'T.
>> THAT'S NOT TRUE.
>> IT IS TRUE.
>> Reporter: IT CERTAINLY ISN'T TRUE IN THE CASE OF THIS REPLACEMENT HOOD FOR A HONDA MADE IN TAIWAN AND ALREADY COMING APART.
THIS AFTERMARKET BUMPER STRAIGHT OUT OF THE BOX NOT ONLY DOESN'T FIT BUT THE FASTENERS HAVE BEEN GLUED BACK TOGETHER AND THEN THERE'S THE QUESTION ABOUT THAT BROKEN AND REPAIRED TOYOTA TACOMA HEAD LAMP.
>> IT'S OBVIOUSLY A REPURPOSED PART FROM A JUNK YARD AND IF YOU LOOK CLOSELY, YOU'LL SEE HOW IT WAS GLUED TOGETHER, SNAPPED TOGETHER AND IN SOME CASES, EVEN WELDED AND SCREWED TOGETHER AND THIS IS WHAT THE INSURER TOLD THE PREFERRED BODY SHOP TO PUT ON THE CAR.
LOOK AT THIS.
YOU WOULDN'T WANT THAT IN YOUR CAR, I WOULDN'T WANT THAT IN MY CAR.
>> I DON'T KNOW THE CIRCUMSTANCES OF THE PICTURE, SO I REALLY CAN'T COMMENT ON IT.
>> Reporter: SO ARE THE ATTORNEY GENERALS WRONG IN SAYING THAT THE INSURANCE INDUSTRY AS A WHOLE, STATE FARM IN PARTICULAR, IS STEERING THEIR CUSTOMERS TO PREFERRED BODY SHOPS, PREFERRED BECAUSE THEY SAVE THE INSURANCE COMPANY MONEY, NOT THE CONSUMER? >> THE INSURANCE COMPANY MAY PROVIDE A LIST OF AUTO BODY SHOPS.
AND THE CUSTOMER CAN SAY NO, I WANT TO GO TO JOE'S BODY SHOP AROUND THE CORNER AND THAT'S THE CHOICE.
>> Reporter: THAT'S WHAT PROGRESSIVE INSURANCE TOLD US HAPPENED FOR THIS CAR.
REMEMBER, IT'S THE CAR WE TOLD YOU ABOUT EARLIER WITH THE RIP TAIL FRAME THAT YOU COULD ONLY SPOT WITH THE BOROSCOPE.
ONLY HIT FROM BEHIND.
A PREFERRED BODY SHOP AND SENT BACK ON THE ROAD WITH A RIPPED AND HIDDEN TAIL FRAME.
TURNS OUT IT WASN'T OLD, NOT REPAIRED.
THREE OF FOUR TIRE RIMS ARE DAMAGED AND THE UNDERCARRIAGE OF THE CAR IS PUSHED IN ACCORDING TO AUTO EXPERT BILL BURN AND OUTSIDE, THE PAINT JOB IS FILLED WITH POCKMARKS.
PROGRESSIVE INSURANCE SAY THEY DIDN'T CHOOSE THE BODY SHOP, THE OWNER DID.
WELL, THIS IS THE OWNER.
EUG EUGENEA RANDALL WHO NEEDS THE CAR TO CARRY HER 2-YEAR-OLD SON ROMAN AND REMEMBERS THE CONVERSATION WITH PROGRESSIVE MUCH DIFFERENTLY.
>> THEY DIDN'T GIVE ME A CHOICE AS TO WHERE I WANTED TO TAKE IT.
THEY JUST TOLD ME TO TAKE IT TO THEIR PREFERRED SHOP.
>> Reporter: RANDLE SAID BECAUSE IT WAS A PREFERRED SHOP, IT WOULD BE REPAIRED TO A HIGHER STANDARD BUT WHEN SHE PICKED IT UP, SHE IMMEDIATELY KNEW SOMETHING WASN'T RIGHT.
>> COSMETICALLY TO ME IT LOOKED FINE BUT ONCE I GOT IN AND GOT DOWN THE STREET, IT JUST STARTED DRIVING REALLY CRAZY AND I IMMEDIATELY TOOK IT BACK.
>> Reporter: SO HOW CRAZY WAS RANDLE'S CAR DRIVING? I DECIDED TO FIND OUT FOR MYSELF BY GETTING BEHIND THE WHEEL.
>> ANYTHING OVER 50 MILES PER HOUR, THIS THING JUST SHAKES.
THIS THING IS REALLY SHAKING NOW.
>> Reporter: NOT ONLY THE TAIL SECTION RIPPED AN UNREPAIRED, THREE OF FOUR TIRE RIMS DAMAGED AND AS I DROVE, THE STEERING WHEEL SHAKING SO VIOLENTLY, I HAD TO GRIP DOWN FROM VEERING TO THE RIGHT.
THE FRONT LEFT TIRE WAS JUST WOBBLING.
I CAREFULLY DROVE THIS SHAKING CAR RIGHT BACK TO THE INSURANCE COMPANY'S PREFERRED AUTO BODY SHOP.
WHERE THE GENERAL MANAGER PROMPTLY TOLD US TO LEAVE.
>> DON'T TURN THAT ON WITHOUT THE SERVICE PERMISSION IF YOU DON'T MIND.
>> Reporter: AS FOR THE SHAKING CAR, THE INSURANCE COMPANY EVENTUALLY DECLARED IT A TOTAL LOSS GIVING HER FULL REPLACEMENT VALUE.
BUT ONLY AFTER SHE HIRED AN ATTORNEY AND CNN BEGAN INVESTIGATING THIS STORY.
>> THE VEHICLE SPUN OUT.
DREW GRIFFIN JOINING US NOW.
I HAD NO IDEA ABOUT THIS WHOLE PLAN THEY HAVE.
DID THE REPAIR COMPANY THAT SUPPOSEDLY FIXED THE SHAKING CAR EVER GIVE AN EXPLANATION? >> Reporter: THE COMPANY SERVICE KING SAID THEY DID WHAT THE INSURANCE COMPANY APPROVED AND SAID ALL THEIR REPAIRS COME WITH A WRITTEN LIFETIME WARRANTY.
SERVICE KING'S CORPORATE OFFICE SAID IT WAS UNAWARE THERE WERE PROBLEMS OR COMPLAINTS AND.