If you’re looking for an auto body shop in New Jersey make sure you give Peotters Tire & Auto a call as the New Jersey areas premier tire and brake shop. Today’s vehicles are made with many different types of fuel-saving materials like lightweight alloys and plastics. It is important for an auto body shop in New Jersey to be aware of the different materials and techniques used for repairing them.
Auto body shops like Peotter’s Tire and Auto and collision repair services refer to manuals for instructions repairing bumpers. The different material types require various finish materials, removal and installation procedures.
When a plastic bumper is cracked or has a small hole it can be repaired to look as good as new. Replacing the bumper is wasteful and it creates unnecessary debris for our landfills.
A good, eco-friendly auto body shop in New Jersey will only recommend replacing the bumper if the damage is severe enough that repair time would be considered unreasonable and quality of results would be unsatisfactory.
rev up your engines, today I'm gonna showyou how to spot a scam body shop before you get towed into one and it's too late,okay it happens to everyone eventually you get in an accident, then you have tohave your car towed to a body shop, the last thing you want is to be in anaccident be knocked around and then the tow truck guy comes and you let himdecide where to tow it, you want to know a good body shop beforehand, then writeit down and put it in your glove box so you'll have it at hand or put it on yourphone, because by law at least here in the United States you get in a wreck, youhave the right to pick wehatever body shop you want to fix your car, nobody canforce you to go to one place, but you have to understand, when the tow truckguys come, they generally get big kickbacks if they got a nice big wreckand they tow it to the body shop that they're affiliated with, they will getfive hundred a thousand maybe even more money for bringing that vehicle to thatbody shop, so you want to have one ready that you trust to say, no tow it here andif you don't know one, you still have the right to have it towed to your house, allthe insurance companies will tow it to your house then later they can tow it toa body shop, don't worry about that you just want to send it to a good job andnot just somebody who's being paid to ship your car off because they getkickbacks, so how do you find out if a body shop is a scam body shop or areally good one well you got to do a little researchhere, unless you live in Houston Texas then you can just ask me, who I use, I don'ttake any kickbacks I've sent many many customers to body shops and never took adime back from their repairs, I just want my customers to get their cars fixedcorrectly, I don't do bodywork so it's no skin off of my nose,and speaking of equipment you got to make sure that the body shop you pickhas a good paint booth, paint boots are giant areas that are completely sealed,so there's no dust they control the humidity for painting, it's veryimportant for getting body work done right, you don't want to have somebodypaint in your car that doesn't have a very good paint booth, try spray-paintingsomething outside, you're gonna see gets on it, hair everything, you got to have aplace that has a good paint booth and you have to have professional guysworking there who know how to blend paint and match it to the color of yourcar, because take a look at this, you can easily tell this bumper has been repaintedit's a completely different shade than the top of the car that wasn't painted, Imean look at that, you can see here's the one that's been repainted, it'scompletely a lighter color here it was not blended correctly, the paint doesn'teven match, so your visitor bodyshop say hey show me a car where youpainted part as a car, see if it matches and if it doesn't they're not any goodat blending paint, go someplace else and speaking of painting bumpers, check thisout this bumper was painted by a guy whodidn't even know what kind of paint to put on the car, realize that theseplastic bumpers are exactly that, they are plastic it requires a special kindof paint with a special bonding agent in order for it to stick, if you use regularcar paint that you put on the hood and put it on the bumper,guess what, it flakes off like this car did, whoever painted this bumper theyhad no notion about how to paint plastic bumpers, they shouldn't be in the bodybusiness and another big thing to check is the body shop area itself, if likethese cars all sitting all over the place they got tons of them looks likethey're busy, go back in a few weeks the same cars are sitting there, that's justa scam that guys use, I used to work for a guy like that years ago, he had all these junkcars and it would sucker people to come in and he wasn't fixing any of thosecars, you see all their stickers are out of date, some of them don't have licenseplates on them, don't go to a place like that cuz odds are, they're gonna takeforever to fix your car and may not even do a good job, because realize one thingbody shop work, it comes and it goes it's not a continuous thing, cars they breakdown all the time it's pretty continuous cars you're always breaking you got tofix them, but car wrecks they occur kind of randomly, so a lot of times these guysdon't have much business at all so if they're one of those guys thataren't that honest, they'll take your car in and say, oh it'll be ready in three days,another car comes in they're gonna make more money, they drop yours and then theyjust work on the car they're making more money, I've seen guys have cars and bodyshops for months for this reason, ask around, other people who theyuse and anybody who says that guy took forever to fix my car,don't go there, you find a guy like me I don't do bodywork, I do mechanical workbut my whole thing was, if people got here by 8:00 in the morning by 5:00 inthe afternoon most of the work I did on most of the cars were finished, I wantedto do stuff that we're in and out fast my customers were happy, they told peopleabout me, I never spent a nickel advertising because all my customerstold everyone about me, and of course you want a place that's been in business alot, but here's the kicker, you gotta do a little bit of research because I had aguy he was a great body man, but as he got older, he made a son take over theshop and his son had no interest in doing bodywork on cars really, so it'stime went on, I used the guy for a decade and a half, but then when a son took overI sent customers there they could bring the car over to me and I'd look at themand you could see scratches from the sandpaper that they didn't make smoothand paint it over so it had permanent scratches in it, you got to make surethat the person who's running to place cares about what his shop puts out andhere's where the Internet can really help you out a lot, because of peoplehave crappy bodywork done and it doesn't look right, they're gonna complain on theInternet, so if you do a research on the guy and you see, there's complaintsall over the place about this guy then you'd think, I'm not gonna go thereI'm gonna go somewhere else and although I'm always trying to save people moneyhere, don't go too cheap with bodywork you see those ads when I was a kid itused to be we'll paint any car for you know 59. 95 now it's like 200 or 300dollars, you're not gonna get a very good paint job of your car for that kind ofmoney these days, I had my old Celica done like five years ago at one ofthose places and you can see the paint's flat, it just doesn't hold up, to do agood paint job costs a lot of money to paint the entire car and speaking of agood shop a good shop handles all insuranceclaims, you don't do anything, if they say we want some money up front, you gosomeplace else, the good ones they all use insurance companies where they callit up, they handle all the paperwork if there's a problem they call up theinsurance company and say, look we just pulled off the bumper and found out thatthere's more damage underneath, then they can send a guy to look to make surethat's the truth, you don't have to get involved in the actual repair, and like anything you pretty much have to feel out the shop, as peoplein Texas have always said, you don't want a guy who's all hat and no cattle, or when Iwas younger in New York, hey you don't want the guy who's got the motorcyclejacket, but he doesn't have the motorcycle, there's plenty of good body shopsout there, you just have to find them, but since people are always getting in wrecks, heythat's your friends, see cars that were wrecks that they had fixed, look at it closelyand look at it in the Sun when the sun's shining, because the human eye we can seemillions of different varieties of colors, you can see hey wow that wasfixed really well or hey that doesn't match at all or there's paintthat's bubbled up or you look at the fender the guy replaced and parts ofthe gaps or half an inch and other parts are an inch and a half gap, you knowthat place does lousy work and don't go there and when you do find a good bodyshop hey, pass the word of mouth around go on the internet tell people, tell yourfriends about it, because if you find a good body shop, you tell other peopleabout it, they're going to continue to do good work, especially when they say, heyJoe sent me, they don't want Joe to get mad because if he's telling a bunch ofpeople how good they are and he does lousy work, they know they're gonnalose business and if they don't have to spend me advertising money like I neverspent, that's more money in their pocket and less money out of yours that's payingfor the body shop and the advertising, so take a tip for me and find a good bodyshop before you get in a wreck, because it's often too late then and you'll bestuck towed to some place where everybody's getting kickbacks fromeverybody else and the work is relatively shoddy,so if you never want to miss another one of my new car repair videos, remember toring that Bell!.
The cost of repairing small abrasions, cracks and holes in plastic bumpers is often much cheaper than replacing the part.
Of course, many collision repair technicians would rather replace the part and charge a fee for their labor plus mark-up on the price of the part because they lack in cosmetic repair skills and it is easier to warranty the work.
Working with Plastics
The first step to repairing plastic bumpers is to identify the material in order to choose the method of repair. Auto body shops use ISO codes on the parts to identify the various families of plastics. They cross-reference the codes with charts from the suppliers or by accessing reference materials on the internet.
It is important that the collision repair technician determine the type of plastic they are working with so they know the proper welding procedure to use to avoid damage to the part.
Some plastics can be welded with an airless welder or hot-air welder; others require a hot glue type of procedure. Tests must be performed and welding procedures have to be done correctly to avoid adhesion failure. Some bumpers will melt with a slight color change and they will remain tacky in the area where they have melted.
The bumper repair technician must identify the type of plastic they are working with in order to be successful with adhesive repairs. Failure to properly identify the plastic results in adhesion-related problems.
Some repair materials are based on flexible and rigid plastics. Using the wrong material can cause cracking when the part is flexed or it may not provide the correct strength for the repair area.
Cleaning and Prep
Proper cleaning and prep is critical for proper adhesion and finish. Whether the technician is repairing or replacing the bumper, the part will need to be cleaned. The bumper being repaired is likely to be dirty from the road; the new replacement part can have contamination on it from the manufacturing process.
Auto body repair professionals should use a low-VOC surface cleaner or a special plastics parts cleaner to help prevent solvents from going too deep into the plastic. If solvents are too harsh, they go deep into the plastic and cause adhesion problems after repairs are done.
This is an overview of the process of working with plastics. Time is money in the auto body industry; therefore, many collision repair technicians choose to replace rather than repair plastic bumpers and other parts.
Technology allows us to repair many items that are often replaced. As resources become scarce and landfills become over-full, we really should consider repairing rather than replacing when possible.
Who Really IS the Best Auto Body Shop in New Jersey ?
- Hey this is Donnie Smith.
This lesson, we're gonnatalk about dent repair.
Now before we just jumpon this car and start repairing this dent, it'simportant for any repair job to wash it good withsoap and water to remove all the contaminants,the waxes and greases.
We've already done that,we used a power washer to clean the car and now we're using a wax and grease remover.
And this is just toassure that all the waxes and greases, silicones,things like Armor Alls that may have been sprayedaround the vehicle are removed, 'cause this will eliminatemany of the paint problems that arise during a repair process.
This will also save onsandpaper cause it won't be loading the sandpaperwith these contaminants.
Now we have the repair areaclean and we can begin repairs.
But before we do, we wanna take a look at the damage and seewhat's wrong with it, see where the indirectdamage is and direct damage, and determine what repairmethods we're gonna use to repair this damage.
Now when thinking aboutdamage, it's a good idea to think about water.
Because you know if somethinghits water it goes down, and when it goes down italso pushes a wave up.
So you've got the low areaand you've got the high area.
Think of damage the sameway, because any time there's a dent there's gonna be a low and there's gonna be a high.
So whenever you look at thisdamage, you can see that the center part of the dent isof course the direct damage, but then if you look up here on the top, you can see the crown, oreyebrow some people call it.
And you can see that that is pushed up.
That whole top of the fenderis actually pushed up.
So if you tried justto pull out on the low, or push down on the highthat's not gonna work.
You've got to roll themetal, you've gotta push down on that high while you'repushing out on the low.
Now, when you go todetermining what repair method you're gonna use, you mayhave some different types of tools, you may havesome high dollar tools, a stud welder gun, otherdent repair systems.
Where really what you wanna think of is what is the easiest method? If it's a hammer and dolly,you have access to both sides, then use a hammer and dolly.
Just because you've got thehighest piece of equipment does not mean you haveto use it every time.
Now on this particularrepair, if you drop the liner, you are able to get to the back side.
So if you can get to the back side, this would definitely be acandidate for hammer and dolly.
Feeling back there to see ifthere's room to get a dolly, which I determined that there is.
Another thing to remember isthat whenever you're repairing a dent to reverse what happened.
You wanna work from the outside in.
First in, last out.
So whatever happened first in an accident, that's the last thing you wanna repair.
Also remember whenworking with thin metal, it's thin, and you may be able to move some of this with yourhand some of the times.
Doesn't work every time, butI'm gonna reach back there and keeping that in mind that I'm gonna push down on that high,out on the low area, use my hands to rough this out.
Now this ain't gonna be perfect, it's just to rough out the damage, to get the majority of the damage out.
I can see that there arestill some highs and lows, I can feel 'em.
I know it's hard to see on the video, and even if you're doingthis yourself it may be hard to see this sometimes, butI've got a trick that'll help you locate the lows.
If you get a block withsome 80 grit on it, you can cross sand the damaged area, and what this'll do is that the highs will immediately go to metal, of course, 'cause they're high,but the lows, you'll see it doesn't sand it at all, andthis will identify the lows.
Now you can see the twolow areas very easy.
Now using the dolly, I'mgoing to reach behind this panel with the dollyand I'm gonna push out on those low areas.
Also, while I'm pushing outI'm gonna have to remember where those high areas areso I can tap in on those.
Remember, we always wannawork in multiple directions.
Whatever tool you're using, just remember to push out on the lowsand in on the highs.
Also, when using adolly, there's different dollies, different shapes.
You want the shape of thedolly to fit the contour of the part you're working on.
If this dolly was completelyflat it wouldn't work well with this repair.
Okay, now I am working on getting my dolly located on the back of themetal where I want it to go.
It may take a little bitof time to get it exactly where you want it, but I wantit right on those low areas, so that I can raise the low areas out.
Also while I'm raising lowareas out, while I'm pushing on them with the dolly, I wannatap down on the high areas.
This will allow the lowareas to come out while the high areas are tapped in.
This is called the Hammeroff Dolly technique, because I'm not actuallyhammering on the dolly.
The dolly is pushing out on the low, the hammer's pushing in on the highs.
There is also a Hammer on Dolly, and that's where youare hitting the dolly.
Any time you hammer on dollythat stretches the metal.
You wanna save that for your final stages, until you get the metalcloser to where you want it.
Then you can do some hammer on dolly for your final straightening.
So I'm gonna do a little bitmore metal straightening, and then I'm gonna use the block sander with some 80 grit on it tocontinue blocking that out to identify my highs and lows and see how the progress is coming.
Now whenever you're blocksanding with 80 grit to identify highs andlows, it's always important to cross sand.
By sanding in just onedirection, you're not gonna find all the highs and lows.
And this goes for if you're doing this to identify highs and lows,or block sanding body filler.
Cross sanding always levels much better.
Now we're using this sander,and this basically takes the place of what we usedto use with thicker metals, which is a body file.
However a body file will actually shave the top layer of the metalwhich would help level it.
We don't wanna do thatwith thinner metals.
We wanna use methods thatdoes not remove any metal.
So any method that you canuse that does not remove metal is always gonna be a better choice with these thinner metals.
Now I'm feeling out thedamage with my hand, just seeing what all highsand lows that I feel.
A little tip for feeling damage, because you'll have to do that often, is to use the flat of your hand.
Often I see fingertipsused, but that is not gonna catch the highs and lows,you're gonna miss 'em.
So always use the flatof your hand to be able to feel the damage.
Another trick that sometechnicians use is to use a rag, they claim that they can feel it better, it kinda eliminatesthe different textures.
You put a rag over yourhand and go over the damage and see if you can feelthe highs and lows better.
Try both ways, whichever works best is the method for you to use.
Now I feel a little bit ofhigh, so here I identified a high, so I'm just gonna tap that down with the pick side of the hammer.
I'm just basicallylowering that high area.
Now I'm going to re-blockit, re-sand it with this 80 grit to make sure thatit did remove the high area.
I feel of it, and I feelthat that feels good.
It's not perfect, butwith these thin metals, if you try to get 'em just perfect, try to metal finish 'emlike they did older metals, you're gonna weaken and thin the metal.
You wanna get it within 1/4 of an inch.
Anywhere between 1/8 and 1/4 is what most body fillersuppliers recommend.
However, you don't wannaexceed 1/4 of an inch, that's maximum after sanded.
You don't wanna exceed that amount.
This dent is well underthat, it's probably within 1/8 of an inch.
I'm noticing there's stilla little bit of a crease down here so I need to work that out.
I'm gonna get a hammer and dolly in there, I'm gonna raise in on the low area and I'm gonna tap this crease area in so that we can roll this metal back to where it's supposed to be.
As I'm pushing out with the dolly, I'm tapping in on that high area.
Now I'm being real careful herenot to hit the bumper cover.
It'd've been a better idea if I went ahead and dropped the bumper cover.
I'll probably be blending into that.
Another trick you can do is put a couple layers of masking tape.
I should've did that, Ishould've put masking tape or went ahead and dropped the bumper.
Because the last thingyou wanna do is sand into an adjacent panel,especially if it's not one that you're blending and cause damage that you have to repair.
I'm still having problemswith the low area right here, so I'm working on that.
Now the problem with this area, it's a little harder to get to'cause there's a brace there.
I'm following the same techniques, I'm gonna push out on that low area and I'm tapping around the high areas.
When I hammer on dollyyou can hear that ping, it makes a different sound.
You can hammer on dolly someto help remove that damage, but again remember thatthat stretches the metal and try to reduce theamount that you do that.
Little bit of a high, I knocked that down.
Okay, I'm gonna use my block with 80 grit to sand the damaged area some more to see if I got thedamage worked out enough to apply the body filler.
And I sand it and I feelof it, and there's still too much of a low there.
So I'm going to need to goback in there one more time and use the dolly and hammer.
I'm going to use the pickbecause there's a high here.
I'm pushing out on thatlow and I'm going to hammer on dolly a little bit,and sand it one more time to see if that has it.
And that's what it takes, itjust takes doing a little bit, feeling of it, checking your progress until you have thedamage where you want it.
We got the metal straightenedwithin 1/4 of an inch, really within 1/8, but 1/4 after sanded is the maximum amount of filler that most body filler manufacturers recommend.
No more than 1/4 of an inch.
That's the maximum amount.
I know 3M, Evercoat, they all have that on their technical data sheets.
So anything more than 1/4 of an inch you really need tostraighten it more than that.
You need to get it straighter.
Again, with these thinnermetals you don't wanna try to work it and work it,because you're gonna work-harden the metal.
It'll become work-hardened, thin, brittle, it may even crack on you.
It's almost impossible toget these thinner metals to do the metal finishingtechniques like they used to do where they'd work the metaland file it down and get it just perfect, prime it.
Now there is one exceptionto that, and that's PDR.
Paintless Dent Repair.
That's a total different set of techniques than we went over in this video.
This video is straightening metal like a body shop would perform.
Again, remember dependingon the extent of damage, like a fender, that wouldreally go into consideration, do we wanna repair that or replace it? Now on 1/4 panel, thosepanels usually cost more.
And also, it's a weld onpanel, so it's gonna take a lot of labor to replace it.
So you can have a lotmore damage in 1/4 panel than you would a fender,and still repair it.
Many times in body shops and dealerships, if there's even a couple ofhours of damage on fenders, they just go ahead and replace them, which is R and R, Remove and Replace.
Anyway, I hope you learnedsomething this lesson.
Thanks for watching, we'llsee you in the next lesson.
Wheel Alignment Tech Talk - Camber, Caster, Toe-in
- Hey Youtubers, Donnie Smith here, and welcome to my videoseries on auto estimating.
This series, we're gonna talk about how to write estimates on cars, you know, cars that have been in a wreck or has got a dent.
How do you write an estimate? (screeching) (boom) So to kick this video off, I'm gonna start it with a quote.
It says "organization is what you do before you do something,so that when you do it, it is not all mixed up.
" So in this first lesson we're just gonna talk about estimates, what are estimates, supplements, how they're generated,who needs estimators, and kinda setting up yourestimating environment.
As an estimator, it'simportant to fully understand what all the purposes an estimate serves.
And it's also important to properly set up your estimating environment to become efficient at generatingthorough auto estimates.
And this also includes the ASE A1 Position thevehicle for inspection.
So what are estimates? I mean estimates, they'recalled different things, like a damage report, damage estimate, auto estimate, but they arebasically the same thing.
A damage estimate however, is more than just a sheet of paperlisting the total cost of the repairs.
An estimate is a contractor a mutual agreement between two people.
As with real estate,the owner and the buyer, they must agree on a price,and they sign the document, the contract and it's a mutual agreement, and a auto estimate, youknow, it's the same way.
There needs to be an agreement between the repair shop and the customer and the customer shouldsign that agreement to authorize the repairs.
Now one thing that the estimator needs to explain to the customer, and this is somethingthat's really misunderstood, is the estimate, it is just an estimate.
It could change, it'snot the final invoice.
A lot of things could factor into this.
Maybe there was some hidden damage.
Well, of course, they wouldneed to contact the customer and let 'em know, but it isgonna change the estimate total.
Maybe there was a price increase on parts, maybe that changed.
There's a lot of things that may make the finalinvoice a different price than the estimate was,and you as an estimator need to explain this tothe customer up front so they understand.
Any additional charges, you're gonna need to write a supplement.
The customer needs to understand this, and a lot of times you're dealing with insurance companies as well, and of course, they arefamiliar with the process.
And not only do you need to have good communication skills with the customer, you're also gonna have to work with the insurance, in many cases.
Not every job is an insurance job, but a big percentage of 'em are, so you need to be able to communicate well with the insurance company.
Now every insurance company,that's gonna be different, the way they do it.
Do you pick up a phone, call 'em, are you a direct repair show for 'em, that is gonna vary a lot.
But whatever procedure you do use, your shop, the insurance company, whatever relationship you have, it's gonna be your responsibility to make sure that the insurance company and the customer, that you communicate with them and they allknow what is going on.
Now the insurance companymay be paying for everything, everything except the deductible in some of these jobs, but keep in mind, the owner of the car,that is your customer.
That's the one that's gonna bring it back to you if they have problems, have another accidentor anything like that, so keep in mind that you'reworking for the customer, the car owner.
It's your responsibilityas the repair shop, to repair that car back to its pre-accidental condition.
So once everybody agreesto the supplements, the additional charges,the insurance company and the customer, now you can include these additional chargesinto the final invoice.
So there's different methodsfor writing estimates.
For a long time, Iremember whenever I started writing estimates, it was all by hand, using Mitchell manuals is what we used.
I'm sure there was other books as well, estimating guides, but we'd have to look up the car, then we'd have to look up the part, and we'd manually write all that in, write the price in, the labor for it, andthat took a lot of time.
Nowadays, they have computer estimates.
It's a lot faster, youput all the information into the computer, and it'smore of a point and click.
But even though they haveall the computers today, I still think it's important, if you're interested in estimating, I still think it's very important to learn to write one by hand.
Now the reason I say this is, you wanna understand the process cause a lot of the computer systems, they will deduct for overlap, for example.
They'll just automatically put that in.
Well you don't have to worry about it because it puts it in, but if you never understandthe process and why, you don't wanna look dumb to the customer.
Maybe the customer says "Well, what's this deduct for overlap?" You don't wanna just tell 'em.
"Ah, don't worry about it, the computer puts that in there.
I don't know what it is.
" You can honestly sitthere and explain to 'em, because you know the procedure and why it deducted for overlap.
And I think the better understanding of the procedures you have, the better estimator you're gonna be, the less un-includeditems you're gonna miss, and I think it's gonna make you a much better estimator, to understand the full process.
Now there is a sequence to estimating.
Most guides, like the Mitchell, the guides they have.
We use use CCC now, thecomputer system, CCC 1.
There is a sequence thatmost of these follow.
Now I don't know every system out there, but all the ones thatI use have a sequence, and it starts with the front bumper cover and ends with the rear bumper cover, so it starts from front to back.
So when you're writing an estimate, of course, you wanna startwith the front panels and move backwards, so youcan have the same sequence, so when you go to the computer, or if you're using an estimating guide, you can just follow that sequence, make it much easier forya, not flipping' around.
So follow that sequencefrom front to rear.
Now there's also anothersequence that it follows, and that's from outside to inside.
So for example, the front bumper cover, of course the bumpercover's on the outside, that's gonna be first.
Well, what's underneath that bumper cover? Well there's a impact absorber.
There's a reinforcement bar.
And it just kinda goes from outside to in for each part group.
So who needs estimators? Well, basically every repair shop.
Every body shop, dealershipthat repairs cars, they're gonna need an estimator and they need someone thatcan write the estimates, they can go talk to the customers, they can look at the car, and be able to writethe estimates for them, and also insurance companies, they also need a, theymay call 'em appraisers or estimators, they need people that will go and look at these cars and write the damage report for 'em.
Now smaller shops, you know, body shops, it may be the owner, itmight be the manager, the foreman that writes these estimates, but a lot of your larger shops, they have people just for estimating and some shops have multiple estimators.
And again, the title for this, it varies.
There is tons of them, customer advisor, a lot of dealerships and body shops call 'em different things, but it's basically someone that visits with the customer, you'reusually the first contact, that sees the customer, and you go and look at the car, andyou basically communicate with them for the entire process, from the time you write the estimate to take the keys and givethe keys back to 'em.
So it is very, veryimportant for this position if you're considering this as a career, it's very important to havevery good communication skills.
Now let's talk about settingup the work environment.
As with any workenvironment, it's important to be set up properly.
If you wanna be able to write estimates, generate estimates,thoroughly and efficiently, you need to be set up properly.
Now I remember when I usedto write a lot of estimates, I just wrote 'em out in the parking lot, and I'm sure there's still a lot of shops that do that, but if you have a stall set up for estimating, it's really gonna simplify the process and it's really gonna minimize the amount of supplements that you have.
And I think whenever inspecting a car, good lighting is very important and even if you have good lighting, or you're out in the parking lot, you know sunlight, that's good lighting, but there always are gonna be areas in these cars, maybe you gotta look up under the dash, or maybe you need to crawl up under the carand look at something, you really need aflashlight, a good flashlight to look at these things.
Because if you can't see inthose dark areas too good, it's really gonna be hardto determine what's wrong, and probably this is gonnalead to a supplement, once you tear it down, and that's something you wanna eliminate The less supplements, the better, which we'll talk about that more later.
And many times, the estimator's gonna need to inspect underneath the car.
Now if you have a stall set up, and you have a lift and everything, that works really good.
But not all shop estimatingstalls have that, but you do need to have a, nearby, in your stall, you need to have to have a jackand some jack stands, that if you do need to lift it up, that you can crawl under there to look at some suspension parts or something that may be damaged.
And it's also important to be well organized in your work area.
Be organized, clean, andprovide a easy workflow, to move cars in and out.
It'd take up a lot of time if you have to shuffle cars around, you pull a car in, you're in the middle of estimating it, you have to back it outto let another car out.
If possible, you don'twanna be in that situation, so have your stall setup to where you can pull a car in there and leave it, and it does not disturb the rest of the workflow with the rest of the shop.
And also stay organized.
You need to have the tools that you need.
You don't wanna haveto go through the shop, borrowing tools fromdifferent body techs in there.
Have the tools that you need.
You're gonna just need some basic tools, if you might have to do alittle bit of tear-down, but have your own tools set up in there, have your jack stands, your jack, for the things thatyou're gonna need to do.
Cause it's not gonnalook very professional if you're trying to write an estimate and you're running through the shop or going to grab a technician to come and jack the car up and all that.
So just be sure that you havethe things that you need, and make sure in your estimating area that everything has aplace, and that's it's in place when you're not using it.
So what tools do youneed in your work area? Well this is really gonna vary, depending on your shopand the shop's procedures and how they do write their estimates, it's gonna vary, but I'm gonna give you some common tools that most of you will have to use.
The estimator's gonna haveto take photos of the damage, photos to help others seewhat the estimate sees.
They need to tell a story.
Photos are documents to prove the extent of the damage to the customers and to the insurance company.
You need to take photosof the overall damage, just a big picture of what happened, but you also need to take photos of the individual parts that are damaged.
Now I've used iPhones, cell phones, they work good, but youknow Larry Montanez, he's a consultant, and he says you really need a better camera, a high-quality camera,one that can zoom in, especially like on someof your individual parts where you need a really good picture, he thinks probably youneed a higher-end camera.
And especially a lot of the repair shops working directly withthe insurance company, just from the photos, soit probably is a good idea to have a high-qualitycamera to take these photos.
And I remember whenever Iwas an insurance adjuster, we used to use a 35-millimeter cameras, and we'd take these pictures, and we would have to go get 'em developed, and that was pretty expensive.
I mean today, it is so simple.
You just take a picture,plug it into the computer, and there it is, and you can send it to the insurance company, the customer, or whoever.
And another good thingabout having a camera.
Most cameras, most cell phones, sometimes you may need to take a video.
I mean a video may tell the story better than just a still picture.
So most cell phones andcameras have the capability to take a quick video clipof what you're talking about, maybe you can point at something or talk about what you'retrying to point out, and sometimes that mightbe the easiest thing to do.
And of course, like I mentioned earlier, you need good lighting, and part of that, you're gonna need a flashlight because some of those places, I don't care how good the lighting is, you're gonna need a flashlight to see some of those dark areas.
Now you're gonna need some hand tools.
You're probably not gonna need a full, roll-around box like alot of your techs have, but just some basic tools, screwdrivers, wrenches,sockets, trim tools, just some of those basic things.
Maybe you need to take a bumper cover off or a door panel, just enough tools to get that off, justsome basic hand tools.
And you're just gonnaneed a paint mil gauge, and this just basically measures the paint to let you know are yougonna have to strip, partial strip, or you can youjust final sand and paint, because that's gonna determinethe cost of the estimate.
And it's also a good ideato have a body filler gauge or magnet to determine the area that you're gonna be working on, has it got prior damage or body filler, that may eliminates some problems that you could run into.
And you're gonna needsome measuring equipment, a tape measure and tram gauge, for sure, and there might be caseswhere you really need to put it on the frame machine, and get a computerized reading of the extent of the damage.
And you're gonna need a scan tool.
A lot of times with yourelectrical components, you don't know until you scan it, so you'll need a scan tool so that you can read the codes.
And you're gonna need estimating guides or a computerized system, so that you can get the parts prices, the labor times and all that, probably just about everybody has moved to computerized systems.
I know CCC 1, Mitchell,and there's others too, but you're gonna need something like that or there might still bea few shops out there that do use the estimating guide, smaller shops that don'tdo a lot of volume, they may use the estimating guides, but you're gonna need something that you can look up the car, get the price of the parts, and the labor time for those parts.
And you're gonna need some office supplies to write customers' names down, and notes that you'regonna take during the day, there's gonna be a lot of them.
You need pencils and pens and notepads, things like that.
You're also gonna need a place for your computer, of course, and you're gonna need a phone.
You are gonna be on the phone a lot.
You're gonna be calling theinsurance companies, customers, updating them on theprogress of their car, so you need to have an area that you can concentrate in and have a phone availablewhen you need it.
And you're gonna need an area to consult with customers.
Now this may be the areawhere you write the estimates and all that or maybe a separate area.
It's just going to depend on your shop and how they're set upand how they do that, but you're gonna need an area to consult with the customers, talk to them, and explainthe process to 'em, and explain the estimate to 'em, and hopefully sell the job to 'em.
And I know there are someshops that even have an area for the insurance adjusters, they have their own areato generate estimates and to consult with customers.
As always, I appreciate youfor watching these videos.
I hope you enjoyed the lesson about auto estimating.
I hope that you learned some from that.
And if you did, if you liked the video, be sure and give me athumbs up, give me a like, subscribe to us if youhaven't subscribed to it.
Share this with your friends and if you have any questions or comments, just be sure and go down below this video in the comments section, and there you can leavea question or a comment.
And remember, if something's worth doing, do your best and have a blast doing it.
Thanks for watching.
Take care, and we'll see you in the next video.
- Brake Check in New Jersey
- Tire Repair in Summit
- Auto Body Shop in New Providence
- Tire Repair in Berkeley Heights
- Brake Check in Mountainside
- Brake Repair in Chatham
- Tire Repair in Madison
- Tire Repair in Springfield
- Brake Repair in Maplewood
- Brake Check in Vauxhall
- Best Auto Body Shop in Short Hills
- Brake Repair in Kenilworth
- Tire and Brakes in South Orange
- Tires and Brakes in Morristown
- Tire and Brakes in Florham Park
- Tire Repair in Livingston
- Auto Body Shop in Union