It happens to all of us at one point in time. We get into an automobile collision and need the best auto body shop in Morristown. Hopefully, it is not too bad and we are not seriously injured. But usually the car does not fare as well and comes away with significant damage.
What is the next step after your collision and you need an auto body shop?
Likely, after informing the insurance company you take your vehicle to one of their “approved” vendors.
Here is what happens next. You tell the insurance company what company you choose. By this time they have already taken phones of the car and know how extensive the damage is. If you need an expert to take a look, make sure you go to a repair shop in Morristown.
They have a computer system that gives them a printed estimate stating what the replacement parts and labor will be based upon a set hourly rate.
This statement is given to the body shop. It comes with a break down of what the labor and parts “should” be and the company has to usually be able to totally fix the car for that price.
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Keep in mind that what is printed out represents the best case scenario and doesn’t allow for items on the car that was missed or problems that come up.
Now here are some things to watch out for. a local auto body shop in Morristown is operating under very, very thin margins and the incentive to “cut corners” is huge. Getting an extra $300 off a job can really add up over the course of the month when you are talking about doing at least 3-5 vehicles every week.
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Replacement Parts in Auto Body Shops
Make sure the parts being used on your car are OEM parts. These are replacement auto body parts in Morristown are sent directly from the car manufacturers and are designed with the same specs as the vehicle came with.
Aftermarket parts can be significantly cheaper yet are not the same quality and make not hold up the same in the event of another accident.
No Realignment? Talk to Your Auto Repair Team!
The frame is usually somewhat bent when a car goes through an accident of any kind. It needs to be properly realigned. You need a serious all hands on deck auto body shop to take care of you here.
Unfortunately, because the money made off one car can be very little the propensity to skip this step is very high. Later down the road this will cause your car to not drive straight but at a tilt and your tires will wear prematurely. So if you need to brush up on some tire repair, ask your mechanic straight away.
Using Bondo (Fillers) Instead of Replacing the Part
Filling any damage in with bondo is not bad in itself. If you know what the auto body shop in Morristown is doing, they tell you, and this is what you are paying for then it is fine.
The problem comes in when you think you are getting a vehicle back that is 99.9% the same as before it was wrecked and it is not. Filling a damaged part in with filler rather than replacing the expensive part is a common tactic and you want to make sure it is not done on your vehicle.
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All damaged parts should be replaced unless you are paying a lower price for the car to just be fixed (in the case you want the cheapest price and do not care about having a car exactly the same as before). Again, you should really speak to your best auto body shop nearest you!
Keep in mind that most auto body repair shops are honest and are surviving in a tough industry.
(upbeat music) - Hey, this is Donnie Smith.
Have you ever overground metal, making it too weak and too thin? Well it's not that hard to do with these thinner metals.
What about when working with body filler? Have you ever gotten it in cracks, gaps, other placesthat you don't want it? Takes quite a bit of time to get that out of there and clean it up.
So if you'd like to learn some tricks, how to prevent over-thinning your metal when working with thin metal, and how to keep fromgetting all the body filler in the places you don'twant it in the first place, then you're in luck, because that's what we'regonna show you in this video.
Alright, let's just goahead and get started.
What we're gonna do to eliminate grinding a lot of the metal off,is to use a DA Sander, and we can use 36 grit, or 80.
I'm using 80 here.
That usually works well.
May take just a little bit longer to remove the paint coatings, but you're not gonna chancegrinding too much metal off.
This does not take the amountof metal that grinding does.
Now with thinner metals,I would recommend this.
Now if you're working on older vehicles, grinding may be a little quicker, and that may still work fine.
Okay, now for the tip of how to eliminate getting body filler in places you don't want it, and that's simply to mask it off.
On the edge, I don't want the body filler wrapping around the edgewhere I have to clean it up, so I'm gonna mask that off.
Any gaps, for instance here, there's a, where the molding goes, I don't want body filler to wrap in there where I'm gonna have to sand it out, so I'm gonna use the bodylines that's on the car, and use that as a dividing line to make nice, sharp lines at, so that the body fillerdoes not get in these areas.
(upbeat music) Okay, now I'm mixing thebody filler up in the tube.
I'm gonna let the air out of the cap, so that it'll mix well.
And once I remove some of the air, I'll put the cap back on, and now I'm just gonnamix it inside the tube, because this hardener reallydoes separate a lot in there.
If you don't do this, you'll have liquid-ysubstance that comes out, and you don't want that, so be sure that you mixit up well in the tube before you use it.
Now I've already got somebody filler out here, and I used a paint stick toput some on this mixing board.
And I'm gonna get this hardener, I'm gonna apply a stripfrom edge of the body filler to the other, and that usually is a pretty good mixing ratio.
And notice I'm using a spreader to mix it.
I'm not using a paint stick to stir it, because that could put air bubbles in it.
If you get air bubblesin your body filler, that's gonna create pinholes, whenever you go to sanding body filler.
So it's always best towork the air bubbles out.
Just spread it out on your filler until it's nice and uniform.
You don't want there tobe any hardener streaks.
You wanna mix it until it's one color.
(upbeat music) Okay, now I have the filler mixed good.
It's nice, uniform, one color.
We don't have any hardener streaks in it, so we know that it's mixed well.
I'm gonna apply the body filler.
Now to do this, I'm gonnaapply a tight coat first, and what that is, iswhere I take a thin coat of body filler, and push really hard down on the spreader, so thatI push it into the metal.
That helps it adhere better to the metal, so that you don't have any problems with adhesion at a later point.
Now once I get the tight coat on, I come back with a fill coat, and that's where I'm gonnaput a little bit less pressure on the spreader, which allows it to fill the damaged area in.
(upbeat music) Okay I have the fill coat applied.
Now here's a tip for you to eliminate a lot of the sanding, and that is to work on your edges, because if you have real hard edges, it's gonna take more sanding.
So what I'm doing here, is I'm using the spreader, and on the edges I'm kind of feathering that body filler out, so that edge is a real thin layer, and you don't have that big, hard edge to try to sand out.
Okay, now let this setup for just a little bit, and you don't want to do it immediately after you apply the body filler.
You wanna let the filler set, but you don't want it to be dry either.
But as it's kind of in its green state, go ahead and pull the tape off.
This will leave you nice clean edges.
And also before it fully cures, you can block sand lightly, you don't wanna sand too hard, just to help level someof the highs and lows.
Okay, now I allow it to dry, and started block sanding it.
Now I'm starting out with 36 grit, because that's gonna levelthe filler really fast, but notice that I'mstaying within the filler.
My block is not slidingout onto the paint, because I don't want those deep scratches getting onto the paint surface.
I'm just wanting to level the filler.
(upbeat music) Also notice that I'm sandingin different directions.
I'm not just going at oneangle the entire time.
So I change it up.
And what sanding indifferent directions does, is it's gonna help youget a more level surface.
So always sand in different directions.
(upbeat music) (sanding) (upbeat music) Once you have it level, switch to 80 grit.
That's what I'm doing here.
First, I'm gonna apply some guide coat, and this just to helpidentify highs and lows, and you'll know whenever you get rid of the 36 grit scratches.
Makes it easier to see this way.
Now also notice I am sandingout on the paint a little bit.
I'm not going too far, but you do wanna sand out further than you did with your 36 grit.
You wanna make sure all 36 grit scratches are removed during this step.
(upbeat music) Okay I finished blocking, and I'm feeling for high areas.
And usually if you seemetal spot areas like this, that's gonna indicate that it is high.
And that happens sometimes, and if it does, what you need to do is get your pick hammer, and lightly tap down on those metal areas.
And what this is gonna do, is it's gonna lower that metal.
(upbeat music) And here's another tip for you.
If you're having problemsfilling the bodywork, and determining highs and lows with your hand, with your bare hand, use something like this, a wipe all, or a towel or somethingto put between the panel and your hand.
And this may help you be able to feel the highs andthe lows much better.
Now I'm gonna use the tape, because I'm gonna be applying some putty, so I'm gonna do the same thingI did with the body filler, the edges, and that indention where the body side molding goes.
I'm gonna tape all that off, to keep all the filler out of that.
Now when using putty, it lays out a littlethinner than body filler, so I usually just go halfway, rather than from one edgeof the filler to the other.
So I'm gonna do about halfthe amount of hardener.
(upbeat music) But everything else is basically the same.
Mix it until it's one uniform color.
Don't want any streaks in there.
And the good thing aboutputty is it's thinner, and it's easier to get a nice skim coat, but you do wanna do the tight coat, followed by a fill coat.
And another thing about a putty, is you can go over the entire repair area, from paint edge to paint edge, and that helps any imperfections you had in your sanding flaws, or sanding scratches,or anything like that, it's gonna fill in.
(upbeat music) And after allowing it tosetup for a few minutes, now I'm gonna peel the tape.
(upbeat music) Now when sanding finish putty, I'm not gonna start out with 36 grit.
I'm gonna start out withthe 80 to level it out.
And also I wanna let it fully dry.
I really don't wanna try to sand putty in its green state, so I'llallow it to dry all the way.
Then I'm gonna get 80 on a block, and I'm gonna sand it.
And I'm gonna cross sand it.
Make sure it's good and level.
(upbeat music) Once I have it leveled with 80, I'm gonna use the guide coat, and then I'm gonna comeback with 150 to 180.
I'm using 150 here I believe, but anywhere between 180and 150 will work fine for smoothing out your 80 grit scratches.
And this guide coat, it will help you identify any lows that you may have if there are any, or let you know whenever you got all the 80 grit scratches sanded out.
(upbeat music) And one last thing you wanna do, before you send it offto start priming it, you wanna make sure it fits.
Make sure everything aligns.
Make sure that your body work is right.
So you're gonna have toput it up to the car, and make sure everything works.
(upbeat music) Always, thanks for watching this video.
Be sure and share it with your friends.
Give us a thumbs up, a like, and be sure to subscribe to our channel.
Also be sure to go to CollisionBlast.
And there we have hours of free autobody and painttraining videos like this one, and a lot of other resources for you.
Thanks again for watching.
Have a safe and productive week, and we'll see you in the next video.
Auto Body Shops - Few Tips For Dealing With Them
The insurance companies nickel and dime them at every turn and they are made to give them at time ridiculous discounts to get any business. That’s why having an auto body shop in your corner can’t be stressed enough.
Nevertheless, all an auto body shop should be on is your side and corners should not be cut at your expense and being watchful is just a smart way to go.
Your Auto Body Shop In Morristown Should Help You With What Car Needs Exactly?
>>> WELL, IF YOUR CAR IS EVER DAMAGED IN AN ACCIDENT OR REPAIRED THROUGH MAJOR INSURANCE COMPANY IN THIS COUNTRY, THERE ARE STATE AND FEDERAL LAWSUITS IN THIS COUNTRY YOU SHOULD KNOW ABOUT. AUTO BODY SHOPS ACROSS THE COUNTRY, MORE THAN 500 OF THEM CLAIM SOME BIG INSURANCE COMPANIES LONG DELIBERATELY SKIMPED WHEN IT COMES TO REPAIR DAMAGED VEHICLES. ALSO, THE INSURANCE COMPANIES CAN HAVE THEIR PROFITS. THE LAWSUITS ALLEGE IT'S A SCHEME THAT CANNOT ONLY LEAD TO RUSHED AND MINIMAL REPAIRS BUT RECYCLED, REMANUFACTURED AND ONE LAWYER PUTS IT JUNKED PARTS TO FIX YOUR CAR. ATTORNEY GENERAL BELIEVES THE ALLEGED SCHEME YOU COULD BE DRIVING A DANGEROUS CAR. CNN SENIOR INVESTIGATIVE CORRESPONDENT DREW GRIFFIN REPORTS. >> Reporter: TO SEE WHAT'S REALLY GOING ON, YOU'VE GOT TO DO SOMETHING YOU PROBABLY CAN'T DO AT HOME. LIFT WHAT YOU THINK IS YOUR REPAIR CAR, GET OUT SOMETHING CALLED A BORROW SCOPE AND CHECK THE FRAME TO SEE IF THE AUTO BODY SHOP FIXED IT, WHAT YOUR INSURANCE COMPANY LIKELY RECOMMENDED. >> THERE'S THE RIFF IN THE RAIL. >> Reporter: BILL BURN, A NATIONAL AUTO REPAIR EXPERT TESTIFIES ABOUT BAD REPAIRS AND THIS, HE SAID, IS ONE OF THEM. THE RESULT OF A SYSTEM DESIGNED TO SAVE MONEY FOR INSURANCE COMPANIES. >> WHAT THEY DID WAS REPLACED THE NEW END CAP ON THERE AND THE END CAP COVERS THAT, SO THE CONSUMER WOULD NEVER SEE THIS. IT IS UNSAFE. >> AND YET THEY PUT IT BACK. >> CORRECT. >> Reporter: BURN IS NOW PART OF THE MAJOR LAWSUIT INVOLVING MORE THAN 500 AUTO BODY SHOPS IN 36 STATES. ALL SUING DOZENS OF INSURANCE COMPANIES ACROSS THE COUNTRY. THE SHOPS BELIEVE THE INSURANCE INDUSTRY IS INVOLVED IN A DELIBERATE SYSTEM TO SEND YOU AND YOUR CAR TO SHOPS THAT ARE PRESELECTED BY INSURERS TO DO THE ABSOLUTE BARE MINIMUM TO FIX IT. EVEN TELLING BODY SHOPS TO USE USED OR RECYCLED PARTS BECAUSE THEY'RE CHEAPER. MATT PARKER IS AN AUTO SHOP OWNER IN MONROE, LOUISIANA, WHO SAID HE SEES THE SAME PROBLEM. HE SAID STATE FARM TOLD HIM TO USE A REMANUFACTURED HEADLIGHT IN A TOYOTA TACOMA. THIS IS WHAT HE GOT. >> IT'S GOT A HOLE IN IT HERE AND THEN YOU CAN SEE WHERE THEY SCREWED THIS BRACKET BACK ON THE VEHICLE. NOW, YOU CAN SEE HERE WHERE ALL THESE PARTS WERE KNOCKED OFF AND GLUED BACK TOGETHER. YOU CAN ALSO SEE HERE WHERE THE TOP CORNER AND THE LENS IS BUSTED AND THIS PART OF THE HEADLIGHT IS BROKEN. THIS CAME OUT OF A BOX WRAPPED LIKE IT WAS SUPPOSED TO BE -- ABSOLUTELY, LIKE A NEW PART. THE INSURANCE COMPANY WANTS US TO PUT THIS STUFF ON THE CAR. IF WE REFUSE TO PUT IT ON THE CAR, THEN THEY LABEL US AS A SHOP NOT WILLING TO GO ALONG WITH THEIR PROGRAM AND THEN TRY TO STEER OUR BUSINESS AWAY FROM US. >> Reporter: THIS IS WHY HE AND THE OTHER SHOPS RETAINED JOHN ARTHUR EVES TO SUE. >> EVERY STATE IN THE UNION IS EXPERIENCING THE SAME SORT OF STRUGGLE HERE BETWEEN THE BODY SHOPS TRYING TO DO AND INSURANCE COMPANY TRYING TO USE UNSAFE PARTS AND METHODS ON THEIR CARS. >> Reporter: BUDDY CALDWELL OF LOUISIANA BELIEVE IT TOO. PREPARING A LAWSUIT. LOUISIANA FILED CLAIMING STATE FARM'S PRACTICE IS PUTTING DRIVERS IN DANGER. AND WHAT IS THE PRACTICE? WHAT'S BEING PUT IN THEIR CARS? >> AFTERMARKET PARTS, JUNK YARD PARTS AND ALL OF THIS WITHOUT ANY COMMUNICATION WITH THE CONSUMER AND THAT'S THE MAIN ISSUE, THE SAFETY ISSUES AND THE KNOWLEDGE THAT THEIR PRODUCT IS BEING DEVALUED BY THE PRACTICES OF THE INSURANCE COMPANY. I MEAN, BUDDY HAS FOUND NUMEROUS CASES HERE IN LOUISIANA. WE FOUND IN MISSISSIPPI, THE BODY SHOPS, PUT JUNK PARTS AND WELD THE PATCH. >> Reporter: WHEN AUTO SHOPS DON'T GO ALONG, MISSISSIPPI'S ATTORNEY GENERAL SAID THOSE AUTO SHOPS BUSINESS GETS CUT. IT'S CALLED STEERING. INSURANCE COMPANIES STEERING BUSINESS ELSEWHERE. >> THEY'RE GOING TO SAY, WE'LL BLACKBALL YOU. WE WON'T PUT YOU ON OUR SELECT SERVICE LIST AND WE'RE GOING TO MAKE YOU SEND ESTIMATESTOUS TO FIVE TIMES. >> Reporter: U. S. SENATOR RICHARD BLOOMEN THAT WILL WHO USED TO BE CONNECTICUT'S ATTORNEY GENERAL NOT ONLY THE POTENTIAL FOR SMALL BUSINESS TO BE HURT BUT BELIEVE CARS REPAIRED THROUGH THE PREFERRED SERVICE CENTERS PROPOSE A SAFETY RISK AND ASKED THE U. S. DEPARTMENT OF JUSTICE TO INVESTIGATE. >> SALVAGE PARTS INFERIOR OR EVEN COUNTERFEIT PARTS RAISE SAFETY CONCERNS AND OFTEN, THOSE KIND OF PARTS INVOLVED IN THE PRACTICE OF STEERING AND THAT'S WHY I HAVE BEEN CONCERNED FOR YEARS ABOUT IT. AND WHY I THINK THE DEPARTMENT OF JUSTICE SHOULD BE INVESTIGATING. >> Reporter: LOUISIANA'S ATTORNEY GENERAL CHOSE STATE FARM BECAUSE THEY'RE THE BIGGEST INSURER IN HIS STATE AND LEGAL FILINGS, THE COMPANY DENIES ALL THE ALLEGATIONS INCLUDING THE ALLEGATION THAT STATE FARM MANDATES USING AFTERMARKET PARTS. STATE FARM WOULD NOT GRANT INTERVIEW BUT SENT A STATEMENT INSTEAD. IT SAID OUR CUSTOMERS CHOOSE WHERE THEIR VEHICLES ARE GOING TO BE REPAIRED. WE PROVIDE INFORMATION ABOUT OUR SELECT SERVICE PROGRAM WHILE AT THE SAME TIME MAKING IT CLEAR THEY CAN SELECT WHICH SHOP WILL DO THE WORK. STATE FARM TOLD US TO BRING OUR SPECIFIC QUESTIONS TO NEIL OLRIDGE WITH THE NATIONAL ASSOCIATION OF MUTUAL INSURANCE COMPANIES. >> IT'S NOT JUST IN THE ECONOMIC INTEREST OF THE INSURER TO HAVE A CAR GO IN AND OUT OF AN AUTO BODY SHOP FOUR OR FIVE TIMES TO GET IT RIGHT. >> Reporter: WHY WOULD THEY RECOMMEND USED PARTS, FIXED PARTS OFF MARKET? >> SURE. MOST COMPANIES DON'T REQUIRE THIS. MOST COMPANIES OFFER A CHOICE TO CONSUMERS. MOST OF THE ANY SORT OF AFTERMARKET PART YOU MIGHT HEAR ABOUT ARE USUALLY COSMETIC PARTS. NOTHING RELATED TO THE SAFETY, THE MECHANICAL PARTS OF THE OPERATION OF THE VEHICLE. THERE ARE LAWS IN ALMOST EVERY STATE THAT REQUIRE CONSUMERS TO BE TOLD THAT IF AFTERMARKET PARKTS ARE USED AND WHAT THEY ARE. >> Reporter: WE FOUND THIS NOTICE ON PAGE FOUR OF THE ESTIMATE ON PAGE SIX OF THIS ONE. >> IN MANY CASES, THESE PARTS ARE NO DIFFERENT. THEY'RE MADE ON THE SAME FACTORIES. ONE JUST COMES OUT WITH AN AUTO MANUFAC MANUFACTURER'S NAME ON IT AND OTHERS DON'T. >> THAT'S NOT TRUE. >> IT IS TRUE. >> Reporter: IT CERTAINLY ISN'T TRUE IN THE CASE OF THIS REPLACEMENT HOOD FOR A HONDA MADE IN TAIWAN AND ALREADY COMING APART. THIS AFTERMARKET BUMPER STRAIGHT OUT OF THE BOX NOT ONLY DOESN'T FIT BUT THE FASTENERS HAVE BEEN GLUED BACK TOGETHER AND THEN THERE'S THE QUESTION ABOUT THAT BROKEN AND REPAIRED TOYOTA TACOMA HEAD LAMP. >> IT'S OBVIOUSLY A REPURPOSED PART FROM A JUNK YARD AND IF YOU LOOK CLOSELY, YOU'LL SEE HOW IT WAS GLUED TOGETHER, SNAPPED TOGETHER AND IN SOME CASES, EVEN WELDED AND SCREWED TOGETHER AND THIS IS WHAT THE INSURER TOLD THE PREFERRED BODY SHOP TO PUT ON THE CAR. LOOK AT THIS. YOU WOULDN'T WANT THAT IN YOUR CAR, I WOULDN'T WANT THAT IN MY CAR. >> I DON'T KNOW THE CIRCUMSTANCES OF THE PICTURE, SO I REALLY CAN'T COMMENT ON IT. >> Reporter: SO ARE THE ATTORNEY GENERALS WRONG IN SAYING THAT THE INSURANCE INDUSTRY AS A WHOLE, STATE FARM IN PARTICULAR, IS STEERING THEIR CUSTOMERS TO PREFERRED BODY SHOPS, PREFERRED BECAUSE THEY SAVE THE INSURANCE COMPANY MONEY, NOT THE CONSUMER? >> THE INSURANCE COMPANY MAY PROVIDE A LIST OF AUTO BODY SHOPS. AND THE CUSTOMER CAN SAY NO, I WANT TO GO TO JOE'S BODY SHOP AROUND THE CORNER AND THAT'S THE CHOICE. >> Reporter: THAT'S WHAT PROGRESSIVE INSURANCE TOLD US HAPPENED FOR THIS CAR. REMEMBER, IT'S THE CAR WE TOLD YOU ABOUT EARLIER WITH THE RIP TAIL FRAME THAT YOU COULD ONLY SPOT WITH THE BOROSCOPE. ONLY HIT FROM BEHIND. A PREFERRED BODY SHOP AND SENT BACK ON THE ROAD WITH A RIPPED AND HIDDEN TAIL FRAME. TURNS OUT IT WASN'T OLD, NOT REPAIRED. THREE OF FOUR TIRE RIMS ARE DAMAGED AND THE UNDERCARRIAGE OF THE CAR IS PUSHED IN ACCORDING TO AUTO EXPERT BILL BURN AND OUTSIDE, THE PAINT JOB IS FILLED WITH POCKMARKS. PROGRESSIVE INSURANCE SAY THEY DIDN'T CHOOSE THE BODY SHOP, THE OWNER DID. WELL, THIS IS THE OWNER. EUG EUGENEA RANDALL WHO NEEDS THE CAR TO CARRY HER 2-YEAR-OLD SON ROMAN AND REMEMBERS THE CONVERSATION WITH PROGRESSIVE MUCH DIFFERENTLY. >> THEY DIDN'T GIVE ME A CHOICE AS TO WHERE I WANTED TO TAKE IT. THEY JUST TOLD ME TO TAKE IT TO THEIR PREFERRED SHOP. >> Reporter: RANDLE SAID BECAUSE IT WAS A PREFERRED SHOP, IT WOULD BE REPAIRED TO A HIGHER STANDARD BUT WHEN SHE PICKED IT UP, SHE IMMEDIATELY KNEW SOMETHING WASN'T RIGHT. >> COSMETICALLY TO ME IT LOOKED FINE BUT ONCE I GOT IN AND GOT DOWN THE STREET, IT JUST STARTED DRIVING REALLY CRAZY AND I IMMEDIATELY TOOK IT BACK. >> Reporter: SO HOW CRAZY WAS RANDLE'S CAR DRIVING? I DECIDED TO FIND OUT FOR MYSELF BY GETTING BEHIND THE WHEEL. >> ANYTHING OVER 50 MILES PER HOUR, THIS THING JUST SHAKES. THIS THING IS REALLY SHAKING NOW. >> Reporter: NOT ONLY THE TAIL SECTION RIPPED AN UNREPAIRED, THREE OF FOUR TIRE RIMS DAMAGED AND AS I DROVE, THE STEERING WHEEL SHAKING SO VIOLENTLY, I HAD TO GRIP DOWN FROM VEERING TO THE RIGHT. THE FRONT LEFT TIRE WAS JUST WOBBLING. I CAREFULLY DROVE THIS SHAKING CAR RIGHT BACK TO THE INSURANCE COMPANY'S PREFERRED AUTO BODY SHOP. WHERE THE GENERAL MANAGER PROMPTLY TOLD US TO LEAVE. >> DON'T TURN THAT ON WITHOUT THE SERVICE PERMISSION IF YOU DON'T MIND. >> Reporter: AS FOR THE SHAKING CAR, THE INSURANCE COMPANY EVENTUALLY DECLARED IT A TOTAL LOSS GIVING HER FULL REPLACEMENT VALUE. BUT ONLY AFTER SHE HIRED AN ATTORNEY AND CNN BEGAN INVESTIGATING THIS STORY. >> THE VEHICLE SPUN OUT. >> UNBELIEVABLE. DREW GRIFFIN JOINING US NOW. I HAD NO IDEA ABOUT THIS WHOLE PLAN THEY HAVE. DID THE REPAIR COMPANY THAT SUPPOSEDLY FIXED THE SHAKING CAR EVER GIVE AN EXPLANATION? >> Reporter: THE COMPANY SERVICE KING SAID THEY DID WHAT THE INSURANCE COMPANY APPROVED AND SAID ALL THEIR REPAIRS COME WITH A WRITTEN LIFETIME WARRANTY. SERVICE KING'S CORPORATE OFFICE SAID IT WAS UNAWARE THERE WERE PROBLEMS OR COMPLAINTS AND.