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Auto Body Shop Summit, NJ – What Can they do for You?

If you experienced some frame damage to your car, you’ll need some repair and Peotter’s Tire & Auto is just the place to get it taken care of.

What are the three questions should ask a body shop before they consider dropping their car off for repairs?

Well what’s important is that the repair shop actually be qualified to fix that particular vehicle.

Today modern cars require specialized training and equipment to be able to perform repairs to the manufacturer’s standards.

Exhaust Repair

For instance, this Mini Cooper and other BMWs require what’s called rivet bonding.

So, glue joints and rivets.

They’re actually repaired like aircraft today.

This is important because this maintains the structural integrity the manufacturer designed for a repair situation.

rev up your engines, today I'm gonna showyou how to spot a scam body shop before you get towed into one and it's too late,okay it happens to everyone eventually you get in an accident, then you have tohave your car towed to a body shop, the last thing you want is to be in anaccident be knocked around and then the tow truck guy comes and you let himdecide where to tow it, you want to know a good body shop beforehand, then writeit down and put it in your glove box so you'll have it at hand or put it on yourphone, because by law at least here in the United States you get in a wreck, youhave the right to pick wehatever body shop you want to fix your car, nobody canforce you to go to one place, but you have to understand, when the tow truckguys come, they generally get big kickbacks if they got a nice big wreckand they tow it to the body shop that they're affiliated with, they will getfive hundred a thousand maybe even more money for bringing that vehicle to thatbody shop, so you want to have one ready that you trust to say, no tow it here andif you don't know one, you still have the right to have it towed to your house, allthe insurance companies will tow it to your house then later they can tow it toa body shop, don't worry about that you just want to send it to a good job andnot just somebody who's being paid to ship your car off because they getkickbacks, so how do you find out if a body shop is a scam body shop or areally good one well you got to do a little researchhere, unless you live in Houston Texas then you can just ask me, who I use, I don'ttake any kickbacks I've sent many many customers to body shops and never took adime back from their repairs, I just want my customers to get their cars fixedcorrectly, I don't do bodywork so it's no skin off of my nose,and speaking of equipment you got to make sure that the body shop you pickhas a good paint booth, paint boots are giant areas that are completely sealed,so there's no dust they control the humidity for painting, it's veryimportant for getting body work done right, you don't want to have somebodypaint in your car that doesn't have a very good paint booth, try spray-paintingsomething outside, you're gonna see gets on it, hair everything, you got to have aplace that has a good paint booth and you have to have professional guysworking there who know how to blend paint and match it to the color of yourcar, because take a look at this, you can easily tell this bumper has been repaintedit's a completely different shade than the top of the car that wasn't painted, Imean look at that, you can see here's the one that's been repainted, it'scompletely a lighter color here it was not blended correctly, the paint doesn'teven match, so your visitor bodyshop say hey show me a car where youpainted part as a car, see if it matches and if it doesn't they're not any goodat blending paint, go someplace else and speaking of painting bumpers, check thisout this bumper was painted by a guy whodidn't even know what kind of paint to put on the car, realize that theseplastic bumpers are exactly that, they are plastic it requires a special kindof paint with a special bonding agent in order for it to stick, if you use regularcar paint that you put on the hood and put it on the bumper,guess what, it flakes off like this car did, whoever painted this bumper theyhad no notion about how to paint plastic bumpers, they shouldn't be in the bodybusiness and another big thing to check is the body shop area itself, if likethese cars all sitting all over the place they got tons of them looks likethey're busy, go back in a few weeks the same cars are sitting there, that's justa scam that guys use, I used to work for a guy like that years ago, he had all these junkcars and it would sucker people to come in and he wasn't fixing any of thosecars, you see all their stickers are out of date, some of them don't have licenseplates on them, don't go to a place like that cuz odds are, they're gonna takeforever to fix your car and may not even do a good job, because realize one thingbody shop work, it comes and it goes it's not a continuous thing, cars they breakdown all the time it's pretty continuous cars you're always breaking you got tofix them, but car wrecks they occur kind of randomly, so a lot of times these guysdon't have much business at all so if they're one of those guys thataren't that honest, they'll take your car in and say, oh it'll be ready in three days,another car comes in they're gonna make more money, they drop yours and then theyjust work on the car they're making more money, I've seen guys have cars and bodyshops for months for this reason, ask around, other people who theyuse and anybody who says that guy took forever to fix my car,don't go there, you find a guy like me I don't do bodywork, I do mechanical workbut my whole thing was, if people got here by 8:00 in the morning by 5:00 inthe afternoon most of the work I did on most of the cars were finished, I wantedto do stuff that we're in and out fast my customers were happy, they told peopleabout me, I never spent a nickel advertising because all my customerstold everyone about me, and of course you want a place that's been in business alot, but here's the kicker, you gotta do a little bit of research because I had aguy he was a great body man, but as he got older, he made a son take over theshop and his son had no interest in doing bodywork on cars really, so it'stime went on, I used the guy for a decade and a half, but then when a son took overI sent customers there they could bring the car over to me and I'd look at themand you could see scratches from the sandpaper that they didn't make smoothand paint it over so it had permanent scratches in it, you got to make surethat the person who's running to place cares about what his shop puts out andhere's where the Internet can really help you out a lot, because of peoplehave crappy bodywork done and it doesn't look right, they're gonna complain on theInternet, so if you do a research on the guy and you see, there's complaintsall over the place about this guy then you'd think, I'm not gonna go thereI'm gonna go somewhere else and although I'm always trying to save people moneyhere, don't go too cheap with bodywork you see those ads when I was a kid itused to be we'll paint any car for you know 59.

95 now it's like 200 or 300dollars, you're not gonna get a very good paint job of your car for that kind ofmoney these days, I had my old Celica done like five years ago at one ofthose places and you can see the paint's flat, it just doesn't hold up, to do agood paint job costs a lot of money to paint the entire car and speaking of agood shop a good shop handles all insuranceclaims, you don't do anything, if they say we want some money up front, you gosomeplace else, the good ones they all use insurance companies where they callit up, they handle all the paperwork if there's a problem they call up theinsurance company and say, look we just pulled off the bumper and found out thatthere's more damage underneath, then they can send a guy to look to make surethat's the truth, you don't have to get involved in the actual repair, and like anything you pretty much have to feel out the shop, as peoplein Texas have always said, you don't want a guy who's all hat and no cattle, or when Iwas younger in New York, hey you don't want the guy who's got the motorcyclejacket, but he doesn't have the motorcycle, there's plenty of good body shopsout there, you just have to find them, but since people are always getting in wrecks, heythat's your friends, see cars that were wrecks that they had fixed, look at it closelyand look at it in the Sun when the sun's shining, because the human eye we can seemillions of different varieties of colors, you can see hey wow that wasfixed really well or hey that doesn't match at all or there's paintthat's bubbled up or you look at the fender the guy replaced and parts ofthe gaps or half an inch and other parts are an inch and a half gap, you knowthat place does lousy work and don't go there and when you do find a good bodyshop hey, pass the word of mouth around go on the internet tell people, tell yourfriends about it, because if you find a good body shop, you tell other peopleabout it, they're going to continue to do good work, especially when they say, heyJoe sent me, they don't want Joe to get mad because if he's telling a bunch ofpeople how good they are and he does lousy work, they know they're gonnalose business and if they don't have to spend me advertising money like I neverspent, that's more money in their pocket and less money out of yours that's payingfor the body shop and the advertising, so take a tip for me and find a good bodyshop before you get in a wreck, because it's often too late then and you'll bestuck towed to some place where everybody's getting kickbacks fromeverybody else and the work is relatively shoddy,so if you never want to miss another one of my new car repair videos, remember toring that Bell!.

Like this fixture frame bench here that utilizes actual jigs to support the vehicle across its entire platform and place factory components precisely where the manufacturer has designated.

These systems are different than generic systems that simply are reverse engineered and don’t have jig and holding capacity.

Shops that aren’t trained and equipped to properly perform a repair utilizing generic equipment or generic procedures can’t restore the vehicle to the manufacturer’s standards and that doesn’t necessarily maintain the safety rating designed for the vehicle.

You potentially jeopardize the collision energy management system.

The vehicle might not perform the same in a future collision and you could possibly be more injured than you would if the car doesn’t perform as the manufacturer intended.

The second question a consumer should ask is “Where does the body shop’s loyalty lie?”

Is it an independent repair center that relies on satisfied customers to drive business through their door and therefore fixes vehicles correctly? Or is the body shop on the insurance company’s “preferred network?”

Those body shops rely on the insurance referrals and when those body shops utilize cheap, imitation, and savage parts utilize the quickest possible repair times and keep costs as low as possible that generates the next referral.

But that’s a recipe for shortcuts.

The third question, Paul, is “Can the repair shop make this process convenient for me?”

Most consumers today want convenience and ease.

Repair shops that are high-quality repair shops are going to put their customers’ interests first & do everything they can to have a satisfied customer.

That includes scheduling a rental car, scheduling a tow engaging in conversations with the insurance company and making sure the vehicle is fixed right for the consumer.

Used Truck Tires

>> I'm Chad.

I'm a second-year student here at DCTC.

I've been an apprentice at ABRA inBloomington for just about a year, now.

Doing some frame damage,here, repair on a 2005 Ford.

>> Focus.

>> Focus.

Three door, got hit here,and this here was the main impact.

We've already cut the reinforcementand impact bar off.

Now, we're going to be pulling onthis frame here, to get it straight, using the three-dimensionalmeasurement system to make sure that everything else is inline where it should be.

>> I'm Gerry Rainford.

I'm a second-year instructor here,at Dakota County Technical College.

Chad's a typical second-year student, wherewe get into different levels of repair needs, from just simple door repair to, well, you cansee here, is a full unibody reconstruction.

Mechanical aspects, as well.

Getting into the air conditioning andother mechanical systems on the vehicle.

Suspension, driveline.

This is kind of the way that once we havethe vehicle anchored on our frame rack.

We come through and we can actually do pull out.

We're going to be doing a light pull,this morning on the unibody structure.

We're going to see if we can't repair the rails.

Typically, when they're kinked to thispoint, we would do a replacement procedure.

But we're going to see ifwe can't repair them, today.

So, we'll just kind of talk as we go through it.

And we'll see if we can getthe rails to come out.

So, Chad, please take over from here.

>> All right.

I'm going to be using these towers, here, thatare capable of pulling 10,000 pounds apiece.

Try to get this mash come outon this left frame rail, here.

>> So, once again.

Keep pulling.

We're going to be pulling at a constantlevel that's going to be straight out, to try to replace the height, thelength, and width of the rail.

So, we're going to keep the directionstraight and at a straight pulling distance.

>> And all I'm doing here, now, is justwatching as I'm pulling, going slowly to find out how the metal's going to react.

Everything reacts different,not any accident is the same.

Everything needs to be takenon with a different viewpoint.

What I'm going to do now, isjust hit this metal, here, to try to relieve some of this stress.

[ Hammering Sound ] And always while you're pulling,what you're going to want to do is check your anchoring points, again, tomake sure that the car is not going anywhere.

Make sure all your chainsand clamps are still tight.

As you'll notice, I'm staying above,not standing behind these chains, just in case anything would happen to let go.

[ Hammering Sound ] >> Let's work the backside of the railthrough here a little bit, as well.

[ Hammering Sound ] [inaudible] target.

One of the things we don't want to do, is we don't want to do additionaldamage as we're pulling.

Looks like we're pulling morefrom the bottom of the rail.

>> Yeah.

>> Than we are from the top.

So, at this point in time, I think we shouldstop, rehook, and grab a hold of the top of the clamp support and pullmore on the top of this rail.

>> All right.

Both these dozers here are run by the same pump.

So, as I pull it's going to pull them equally.

>> Okay.

Let's get some pressure on there.

[ Inaudible Comments ] [ Hammering Sound ] >> Just trying to relieve this stress.

Move the metal where I want it.

>> So, let's get a couple ofhits with this on the backside.

[ Hammering Sound ] Right now, we're concernedwith overpulling on it.

And so, I think we're going to stop.

And we're going to regrab ontothe rail at a different location.

Once you've overpulled and it distortsthe rail, then we've got an issue.

>> We're going to cut this outsideof this rail, here off, this cap.

Just a piece of the sheet seal,here, out of high strength steel.

We're going to pull this out here, sothat way we can get inside here, too, and make proper welds and getthis metal straight, again.

I'm just going to be countered along,drill out these spot welds, here.

And then, cut it here at the seam.

I'll run a line, section it out.

>> Why don't you show them how we know how farwe need to pull by using the measuring system? Then, to explain the measuringsystem, real quick? >> All right.

As we pull out on this stuff here, toget this rail out to where it should be, these targets here measure with this beamunderneath the vehicle, measures the vehicle at all kinds of different points.

Four in the middle of the vehicle, twoat the rear of the vehicle, and then, these here in the front closest to the damage.

This vehicle, this chart here for thevehicle is specific for this vehicle.

What this does here, is it hangs targets fromthe vehicle at specific manufacturing locations.

It measures the vehicle throughout there.

You can tell that our centersection here, is good.

And the back of the vehicle is good.

But up here, we're dealing with offmeasurements on the front end from the impact.

>> We're going to take and when we getthe rails pulled back into a location by the manufacturer's specifications, we'lltake, we'll hammer and dolly all this straight.

And we'll take, we've got new components.

We've got a new reinforcement barthat we'll be welding into place, to replace the structure of the vehicle.

But we'll come through, replace the.

You want to come around over here.

You can see that the radiator condenserhas been damaged in this accident.

And it's completely, we've lost all the Freon.

So, we'll be doing an R and Rprocedure on the condenser assembly.

Then, we're going to evac andrecharge the air conditioning system.

And then, move forward with the restof the mechanical repairs at this time.

In some situations, when you getcomposite intake manifolds, like this, components can come back and dodamage to the intake manifolds, starters, alternators, AC compressors.

We have additional damage deeper in the vehicle.

And this one, we've simplygot a condenser to replace.

What's so, how long will ittake you to do this repair? >> This repair here, will take me probablyabout two weeks to finish, to complete.

Done quite a bit already.

Already had all my parts ordered.

Those have already been checkedin and identified, and made sure that they are the rightparts, so I'm not scrambling at the end of the project to find the correct parts.

I'd say about two weeks; two to three weekswould be a good timeline for this vehicle.

>> Well, thank you, Chad.

I appreciate it, taking your time withthe students and this is what we do here at Dakota County Technical College.

It's a two-year program.

We try to get you ready with the latesttechnology and the latest equipment to make sure that they're ready for the industry.

And so, they can be productive and profitablein today's unibody reconstruction world.

Thanks, very much.

Secrets of the Auto Body Shop