Best Auto Body Shop in New Jersey

If you’re looking for an auto body shop in New Jersey make sure you give Peotters Tire & Auto a call as the New Jersey areas premier tire and brake shop. Today’s vehicles are made with many different types of fuel-saving materials like lightweight alloys and plastics. It is important for an auto body shop in New Jersey to be aware of the different materials and techniques used for repairing them.

Auto body shops like Peotter’s Tire and Auto and collision repair services refer to manuals for instructions repairing bumpers. The different material types require various finish materials, removal and installation procedures.

Bumper Repairs

When a plastic bumper is cracked or has a small hole it can be repaired to look as good as new. Replacing the bumper is wasteful and it creates unnecessary debris for our landfills.

A good, eco-friendly auto body shop in New Jersey will only recommend replacing the bumper if the damage is severe enough that repair time would be considered unreasonable and quality of results would be unsatisfactory.

If you’re ever involved in an accident in a leased car, there are a few very specific things that you need to do. The first step is to call 911, even if it’s a relatively minor accident, you still need to report it to the police. That’s because insurance companies need the police report to resolve disputes about who’s at fault.

The second step is to notify your insurance company. Regardless of who’s fault it is, your insurance company will help you file your claim against the other driver. And if the other driver wasn’t insured or underinsured, your insurance company will pay for the damage, as long as your policy covers such things.

The third step is to notify your lease finance company, especially if the car was declared totaled. Since they definitely would want to know if one of their cars got destroyed and will need to talk to the insurance company.

If the vehicle can be repaired

If your car wasn’t declared totaled and can be repaired, it’s very crucial to have the work done by a professional body shop which has been approved by your insurance company. It’s also helpful if the shop is authorized and recognized as a repair shop for your particular make of the vehicle. Talk to your dealer about finding an authorized shop.

When repairing your vehicle, it needs to be done in a way that restores it to a like-new condition and uses only OEM parts. If you use substandard parts or repair shops, you run the risk of being charged at the end of your lease for any re-repair costs that will be needed to bring your vehicle to an acceptable condition.

If the vehicle is totaled

If the necessary repair costs exceed 70% of the vehicle’s value, that it will be considered a total loss. In this case, the insurance company will pay the market value of the car to your lease finance company.

If you get lucky and your lease buyout balance exceeds the payout from the insurance company, the lease company may possibly refund the difference to you. But this rarely happens with leases.

Majority of the time, the payout from the insurance company is less than the lease balance, which leaves a deficiency that you will be responsible to cover. The good news is that most lease contracts require GAP insurance, which would cover that deficiency.

So where does this leave you?

If your leased vehicle can be repaired and you have the repairs done then proceed with your lease as normal and return the car once the lease ends. There’s one note of caution, however. Whenever a vehicle is involved in an accident, the trade and resale value gets reduced. Sometimes the insurance company may give you or the lease company a “diminished value” payment.

If your leased vehicle is totaled, then your basically left without a car, the same as if you returned your car at the end of a lease. If your car was over the mileage limit when the accident happened then you will still be charged for the extra miles as you normally would at the end of your lease. Might not seem fair to you but the lease company see’s it otherwise.

If you’ll need a replacement car

If the leased car gets totaled and you need another vehicle, you will need to start over with a new car lease or simply buy another car.

Summary

So, if you ever get into an accident in your leased car, first call 911, then your insurance company, and your lease company last. What happens next will largely depend on the severity of the accident, repair costs, and your insurance coverage policy. And it’s possible that you might end up owning more money to the lease company.

The cost of repairing small abrasions, cracks and holes in plastic bumpers is often much cheaper than replacing the part.

Brake Service Cost

Of course, many collision repair technicians would rather replace the part and charge a fee for their labor plus mark-up on the price of the part because they lack in cosmetic repair skills and it is easier to warranty the work.

Working with Plastics

The first step to repairing plastic bumpers is to identify the material in order to choose the method of repair. Auto body shops use ISO codes on the parts to identify the various families of plastics. They cross-reference the codes with charts from the suppliers or by accessing reference materials on the internet.

It is important that the collision repair technician determine the type of plastic they are working with so they know the proper welding procedure to use to avoid damage to the part.

Some plastics can be welded with an airless welder or hot-air welder; others require a hot glue type of procedure. Tests must be performed and welding procedures have to be done correctly to avoid adhesion failure. Some bumpers will melt with a slight color change and they will remain tacky in the area where they have melted.

Adhesive Repairs

The bumper repair technician must identify the type of plastic they are working with in order to be successful with adhesive repairs. Failure to properly identify the plastic results in adhesion-related problems.

Flexibility

Some repair materials are based on flexible and rigid plastics. Using the wrong material can cause cracking when the part is flexed or it may not provide the correct strength for the repair area.

Cleaning and Prep

Proper cleaning and prep is critical for proper adhesion and finish. Whether the technician is repairing or replacing the bumper, the part will need to be cleaned. The bumper being repaired is likely to be dirty from the road; the new replacement part can have contamination on it from the manufacturing process.

Auto body repair professionals should use a low-VOC surface cleaner or a special plastics parts cleaner to help prevent solvents from going too deep into the plastic. If solvents are too harsh, they go deep into the plastic and cause adhesion problems after repairs are done.

This is an overview of the process of working with plastics. Time is money in the auto body industry; therefore, many collision repair technicians choose to replace rather than repair plastic bumpers and other parts.

Technology allows us to repair many items that are often replaced. As resources become scarce and landfills become over-full, we really should consider repairing rather than replacing when possible.

Who Really IS the Best Auto Body Shop in New Jersey ?

Car Tune Up

For the majority of drivers, going to an auto body shop is a mysterious experience, a scary encounter with the unknown. Once you hand over your key, you instantly feel uneasy; will your car be returned as good as new, or will the repair specialists do a shoddy job? How will you know? How will you be able to figure out if you hard-earned money is just being tossed down the drain?

The best way to know if you are receiving excellent service and professional care is to find a reputable body shop and then build a relationship with that shop. However, most people who take their vehicles in to the shop are doing so for the first time. So, how do you know whether or not you can trust an auto body shop?

First of all, it is important to know that most auto body shops are reputable businesses. The majority of auto shop owners are just struggling to make a living like most small business owners - they want to do a great job on your car so you will return or refer others to their shop. However, there are a few bad apples that spoil the whole bunch, and you need to be diligent when selecting a shop.

The first thing to do is get a referral or locate a shop online using reviews and testimonials. Create a list and call each shop to see how well you are treated on the phone. Select three or four shops that sound good and are in close proximity to your location, and you are ready to take your vehicle in for an estimate.

You should get at least three estimates from three different shops. The estimate may vary because shops may use different estimating software, but they should all be in the same ballpark. If an estimate differs by a great deal, you should ask why. The body shop expert should be able to explain all prices on the estimate, including all price quotes and labor charges.

When you get the estimate, you should also be evaluating the customer service. How quickly were you acknowledged? How efficiently were you helped? Were all members of the staff polite and friendly? Did the staff seem knowledgeable? Be observant during the estimate and you will have a good idea of how you will be treated during the entire repair process. If the customer service seems lacking, move on to the next place even if the estimate seems reasonable.

If you decide to leave your car, and the shop contacts you later to tell you about additional charges, this may be a sign that it is not a reputable and honest repair facility. Though additional charges can happen occasionally, it is not a common practice for a reputable shop.

If you do your homework, have some patience, and get a few estimate, the odds are good that you will find a reputable auto body shop. Once you have found one, it helps to direct all your business to them, and refer them to others. If you do this, you will have established a good relationship, and you will no longer need to worry about finding an honest auto body shop.

How to Pick the Right Auto Body Repair Shops

Direct Tire

Wheel alignment or 'tracking' is an essential aspect of vehicle maintenance. Often done when you are having your tyres replaced, wheel alignment readjusts the angles of your car's wheels according to the manufacturer's specifications.The benefits of wheel alignment include: Reduces tyre wear and therefore increases the life of your tyres Keeps your vehicle running straight and true (rather than 'pulling' to one side) Improved handling Increased fuel efficiency Improves your driving safety A smoother ride All four of your wheels need to be aligned for your car to run correctly. If only the fronts are adjusted (sometimes known as a two-wheel alignment or 'toe and go') and your rear wheels are still out of alignment, you may still experience pulling, excessive or uneven tyre wear and a crooked steering wheel.Why not book a wheel alignment when you next buy replacement tyres? You can find great deals by searching for cheap tyres online, and even have a mobile fitting van come out to you rather than take time out of your schedule to visit a garage.Wheel alignment can seriously affect the quality of your ride, the efficiency of your handling, the precision of your steering and can lead to 'pulling' which makes your vehicle veer to one side while attempting to drive straight. All these things can become dangerous over time, so ensure that your car is maintained and in top condition for your own safety.


Brake Check in New Jersey

It happens to all of us at one point in time. We get into an automobile collision and need the best auto body shop in New Jersey. Hopefully, it is not too bad and we are not seriously injured. But usually the car does not fare as well and comes away with significant damage.

What is the next step after your collision and you need an auto body shop?

Likely, after informing the insurance company you take your vehicle to one of their “approved” vendors.

Here is what happens next. You tell the insurance company what company you choose. By this time they have already taken phones of the car and know how extensive the damage is. If you need an expert to take a look, make sure you go to a repair shop in New Jersey. 

They have a computer system that gives them a printed estimate stating what the replacement parts and labor will be based upon a set hourly rate.

This statement is given to the body shop. It comes with a break down of what the labor and parts “should” be and the company has to usually be able to totally fix the car for that price.

How to Find Auto Body Shops

Keep in mind that what is printed out represents the best case scenario and doesn’t allow for items on the car that was missed or problems that come up.

Now here are some things to watch out for. a local auto body shop in New Jersey is operating under very, very thin margins and the incentive to “cut corners” is huge. Getting an extra $300 off a job can really add up over the course of the month when you are talking about doing at least 3-5 vehicles every week.

How to Find Auto Body Shops

Replacement Parts in Auto Body Shops

Make sure the parts being used on your car are OEM parts. These are replacement auto body parts in New Jersey are sent directly from the car manufacturers and are designed with the same specs as the vehicle came with.

Automotive Air Conditioning Repair

Aftermarket parts can be significantly cheaper yet are not the same quality and make not hold up the same in the event of another accident.

No Realignment? Talk to Your Auto Repair Team!

The frame is usually somewhat bent when a car goes through an accident of any kind. It needs to be properly realigned. You need a serious all hands on deck auto body shop to take care of you here.

Unfortunately, because the money made off one car can be very little the propensity to skip this step is very high. Later down the road this will cause your car to not drive straight but at a tilt and your tires will wear prematurely. So if you need to brush up on some tire repair, ask your mechanic straight away.

Using Bondo (Fillers) Instead of Replacing the Part

Filling any damage in with bondo is not bad in itself. If you know what the auto body shop in New Jersey is doing, they tell you, and this is what you are paying for then it is fine.

The problem comes in when you think you are getting a vehicle back that is 99.9% the same as before it was wrecked and it is not. Filling a damaged part in with filler rather than replacing the expensive part is a common tactic and you want to make sure it is not done on your vehicle.

Fake Auto Body Repair Scheme Targets Victims With Dents In Cars

All damaged parts should be replaced unless you are paying a lower price for the car to just be fixed (in the case you want the cheapest price and do not care about having a car exactly the same as before). Again, you should really speak to your best auto body shop nearest you!

Keep in mind that most auto body repair shops are honest and are surviving in a tough industry.

Before you try to run out and find auto body shops near you, take a moment to read through this article and consider including some of my personal experience as a mechanic into your own personal deliberation about what constitutes the best auto body shops in business. When you break things down, there are really two types of garages in business: good ones and bad ones. The best place to start when trying to scope out a potential body shop is the owner. In bad auto body garages the owner usually instructs the employees to give the impression that your car is in worse shape then you think, or that something is broken and needs to be fixed right away. In a legitimate auto body garage, the owner is more concerned with forging a long standing relationship with you and getting your repeat business rather then just ripping you off and potentially never seeing you again.The reason why most owners are concerned with ripping people off, especially in a body shop, is because the only two reasons cars ever go in there is for repairs on collision damage or for custom work; this means that the owners of the shop realistically do not see the owners of vehicles too often and do not see the value in repeat business, they would rather try to squeeze every dime out of your while you are there.The best auto and body shop you can ever find is where the owner looks to develop long term relationships with their clients. While it is true they can potentially never see a newer customer again, these owners are smart and do the best work possible not only to help you out, but to impress you and have you refer your friends and family to him or her. These owners are less interesting in gouging your wallet and more interested in establishing a reputation in their local community for outstanding work and service. These types of people see the value in what it means to be a true professional and are more successful then their more selfish friends in the business.The best way you figure out which owners are the good or bad guys is either by your own direct experience or the experience of others. You should not be afraid to talk to the auto body shop manager directly and begin to get a feeling for what he is about. After a short conversation and carefully studying his body movement and language, the first impression you get is often the right one.

What Is An Damage Repair Estimate? - Auto Estimating Part 1

The insurance companies nickel and dime them at every turn and they are made to give them at time ridiculous discounts to get any business. That’s why having an auto body shop in your corner can’t be stressed enough.

Nevertheless, all an auto body shop should be on is your side and corners should not be cut at your expense and being watchful is just a smart way to go.

Your Auto Body Shop In New Jersey Should Help You With What Car Needs Exactly?

Used Truck Tires

>>> WELL, IF YOUR CAR IS EVER DAMAGED IN AN ACCIDENT OR REPAIRED THROUGH MAJOR INSURANCE COMPANY IN THIS COUNTRY, THERE ARE STATE AND FEDERAL LAWSUITS IN THIS COUNTRY YOU SHOULD KNOW ABOUT. AUTO BODY SHOPS ACROSS THE COUNTRY, MORE THAN 500 OF THEM CLAIM SOME BIG INSURANCE COMPANIES LONG DELIBERATELY SKIMPED WHEN IT COMES TO REPAIR DAMAGED VEHICLES. ALSO, THE INSURANCE COMPANIES CAN HAVE THEIR PROFITS. THE LAWSUITS ALLEGE IT'S A SCHEME THAT CANNOT ONLY LEAD TO RUSHED AND MINIMAL REPAIRS BUT RECYCLED, REMANUFACTURED AND ONE LAWYER PUTS IT JUNKED PARTS TO FIX YOUR CAR. ATTORNEY GENERAL BELIEVES THE ALLEGED SCHEME YOU COULD BE DRIVING A DANGEROUS CAR. CNN SENIOR INVESTIGATIVE CORRESPONDENT DREW GRIFFIN REPORTS. >> Reporter: TO SEE WHAT'S REALLY GOING ON, YOU'VE GOT TO DO SOMETHING YOU PROBABLY CAN'T DO AT HOME. LIFT WHAT YOU THINK IS YOUR REPAIR CAR, GET OUT SOMETHING CALLED A BORROW SCOPE AND CHECK THE FRAME TO SEE IF THE AUTO BODY SHOP FIXED IT, WHAT YOUR INSURANCE COMPANY LIKELY RECOMMENDED. >> THERE'S THE RIFF IN THE RAIL. >> Reporter: BILL BURN, A NATIONAL AUTO REPAIR EXPERT TESTIFIES ABOUT BAD REPAIRS AND THIS, HE SAID, IS ONE OF THEM. THE RESULT OF A SYSTEM DESIGNED TO SAVE MONEY FOR INSURANCE COMPANIES. >> WHAT THEY DID WAS REPLACED THE NEW END CAP ON THERE AND THE END CAP COVERS THAT, SO THE CONSUMER WOULD NEVER SEE THIS. IT IS UNSAFE. >> AND YET THEY PUT IT BACK. >> CORRECT. >> Reporter: BURN IS NOW PART OF THE MAJOR LAWSUIT INVOLVING MORE THAN 500 AUTO BODY SHOPS IN 36 STATES. ALL SUING DOZENS OF INSURANCE COMPANIES ACROSS THE COUNTRY. THE SHOPS BELIEVE THE INSURANCE INDUSTRY IS INVOLVED IN A DELIBERATE SYSTEM TO SEND YOU AND YOUR CAR TO SHOPS THAT ARE PRESELECTED BY INSURERS TO DO THE ABSOLUTE BARE MINIMUM TO FIX IT. EVEN TELLING BODY SHOPS TO USE USED OR RECYCLED PARTS BECAUSE THEY'RE CHEAPER. MATT PARKER IS AN AUTO SHOP OWNER IN MONROE, LOUISIANA, WHO SAID HE SEES THE SAME PROBLEM. HE SAID STATE FARM TOLD HIM TO USE A REMANUFACTURED HEADLIGHT IN A TOYOTA TACOMA. THIS IS WHAT HE GOT. >> IT'S GOT A HOLE IN IT HERE AND THEN YOU CAN SEE WHERE THEY SCREWED THIS BRACKET BACK ON THE VEHICLE. NOW, YOU CAN SEE HERE WHERE ALL THESE PARTS WERE KNOCKED OFF AND GLUED BACK TOGETHER. YOU CAN ALSO SEE HERE WHERE THE TOP CORNER AND THE LENS IS BUSTED AND THIS PART OF THE HEADLIGHT IS BROKEN. THIS CAME OUT OF A BOX WRAPPED LIKE IT WAS SUPPOSED TO BE -- ABSOLUTELY, LIKE A NEW PART. THE INSURANCE COMPANY WANTS US TO PUT THIS STUFF ON THE CAR. IF WE REFUSE TO PUT IT ON THE CAR, THEN THEY LABEL US AS A SHOP NOT WILLING TO GO ALONG WITH THEIR PROGRAM AND THEN TRY TO STEER OUR BUSINESS AWAY FROM US. >> Reporter: THIS IS WHY HE AND THE OTHER SHOPS RETAINED JOHN ARTHUR EVES TO SUE. >> EVERY STATE IN THE UNION IS EXPERIENCING THE SAME SORT OF STRUGGLE HERE BETWEEN THE BODY SHOPS TRYING TO DO AND INSURANCE COMPANY TRYING TO USE UNSAFE PARTS AND METHODS ON THEIR CARS. >> Reporter: BUDDY CALDWELL OF LOUISIANA BELIEVE IT TOO. PREPARING A LAWSUIT. LOUISIANA FILED CLAIMING STATE FARM'S PRACTICE IS PUTTING DRIVERS IN DANGER. AND WHAT IS THE PRACTICE? WHAT'S BEING PUT IN THEIR CARS? >> AFTERMARKET PARTS, JUNK YARD PARTS AND ALL OF THIS WITHOUT ANY COMMUNICATION WITH THE CONSUMER AND THAT'S THE MAIN ISSUE, THE SAFETY ISSUES AND THE KNOWLEDGE THAT THEIR PRODUCT IS BEING DEVALUED BY THE PRACTICES OF THE INSURANCE COMPANY. I MEAN, BUDDY HAS FOUND NUMEROUS CASES HERE IN LOUISIANA. WE FOUND IN MISSISSIPPI, THE BODY SHOPS, PUT JUNK PARTS AND WELD THE PATCH. >> Reporter: WHEN AUTO SHOPS DON'T GO ALONG, MISSISSIPPI'S ATTORNEY GENERAL SAID THOSE AUTO SHOPS BUSINESS GETS CUT. IT'S CALLED STEERING. INSURANCE COMPANIES STEERING BUSINESS ELSEWHERE. >> THEY'RE GOING TO SAY, WE'LL BLACKBALL YOU. WE WON'T PUT YOU ON OUR SELECT SERVICE LIST AND WE'RE GOING TO MAKE YOU SEND ESTIMATESTOUS TO FIVE TIMES. >> Reporter: U. S. SENATOR RICHARD BLOOMEN THAT WILL WHO USED TO BE CONNECTICUT'S ATTORNEY GENERAL NOT ONLY THE POTENTIAL FOR SMALL BUSINESS TO BE HURT BUT BELIEVE CARS REPAIRED THROUGH THE PREFERRED SERVICE CENTERS PROPOSE A SAFETY RISK AND ASKED THE U. S. DEPARTMENT OF JUSTICE TO INVESTIGATE. >> SALVAGE PARTS INFERIOR OR EVEN COUNTERFEIT PARTS RAISE SAFETY CONCERNS AND OFTEN, THOSE KIND OF PARTS INVOLVED IN THE PRACTICE OF STEERING AND THAT'S WHY I HAVE BEEN CONCERNED FOR YEARS ABOUT IT. AND WHY I THINK THE DEPARTMENT OF JUSTICE SHOULD BE INVESTIGATING. >> Reporter: LOUISIANA'S ATTORNEY GENERAL CHOSE STATE FARM BECAUSE THEY'RE THE BIGGEST INSURER IN HIS STATE AND LEGAL FILINGS, THE COMPANY DENIES ALL THE ALLEGATIONS INCLUDING THE ALLEGATION THAT STATE FARM MANDATES USING AFTERMARKET PARTS. STATE FARM WOULD NOT GRANT INTERVIEW BUT SENT A STATEMENT INSTEAD. IT SAID OUR CUSTOMERS CHOOSE WHERE THEIR VEHICLES ARE GOING TO BE REPAIRED. WE PROVIDE INFORMATION ABOUT OUR SELECT SERVICE PROGRAM WHILE AT THE SAME TIME MAKING IT CLEAR THEY CAN SELECT WHICH SHOP WILL DO THE WORK. STATE FARM TOLD US TO BRING OUR SPECIFIC QUESTIONS TO NEIL OLRIDGE WITH THE NATIONAL ASSOCIATION OF MUTUAL INSURANCE COMPANIES. >> IT'S NOT JUST IN THE ECONOMIC INTEREST OF THE INSURER TO HAVE A CAR GO IN AND OUT OF AN AUTO BODY SHOP FOUR OR FIVE TIMES TO GET IT RIGHT. >> Reporter: WHY WOULD THEY RECOMMEND USED PARTS, FIXED PARTS OFF MARKET? >> SURE. MOST COMPANIES DON'T REQUIRE THIS. MOST COMPANIES OFFER A CHOICE TO CONSUMERS. MOST OF THE ANY SORT OF AFTERMARKET PART YOU MIGHT HEAR ABOUT ARE USUALLY COSMETIC PARTS. NOTHING RELATED TO THE SAFETY, THE MECHANICAL PARTS OF THE OPERATION OF THE VEHICLE. THERE ARE LAWS IN ALMOST EVERY STATE THAT REQUIRE CONSUMERS TO BE TOLD THAT IF AFTERMARKET PARKTS ARE USED AND WHAT THEY ARE. >> Reporter: WE FOUND THIS NOTICE ON PAGE FOUR OF THE ESTIMATE ON PAGE SIX OF THIS ONE. >> IN MANY CASES, THESE PARTS ARE NO DIFFERENT. THEY'RE MADE ON THE SAME FACTORIES. ONE JUST COMES OUT WITH AN AUTO MANUFAC MANUFACTURER'S NAME ON IT AND OTHERS DON'T. >> THAT'S NOT TRUE. >> IT IS TRUE. >> Reporter: IT CERTAINLY ISN'T TRUE IN THE CASE OF THIS REPLACEMENT HOOD FOR A HONDA MADE IN TAIWAN AND ALREADY COMING APART. THIS AFTERMARKET BUMPER STRAIGHT OUT OF THE BOX NOT ONLY DOESN'T FIT BUT THE FASTENERS HAVE BEEN GLUED BACK TOGETHER AND THEN THERE'S THE QUESTION ABOUT THAT BROKEN AND REPAIRED TOYOTA TACOMA HEAD LAMP. >> IT'S OBVIOUSLY A REPURPOSED PART FROM A JUNK YARD AND IF YOU LOOK CLOSELY, YOU'LL SEE HOW IT WAS GLUED TOGETHER, SNAPPED TOGETHER AND IN SOME CASES, EVEN WELDED AND SCREWED TOGETHER AND THIS IS WHAT THE INSURER TOLD THE PREFERRED BODY SHOP TO PUT ON THE CAR. LOOK AT THIS. YOU WOULDN'T WANT THAT IN YOUR CAR, I WOULDN'T WANT THAT IN MY CAR. >> I DON'T KNOW THE CIRCUMSTANCES OF THE PICTURE, SO I REALLY CAN'T COMMENT ON IT. >> Reporter: SO ARE THE ATTORNEY GENERALS WRONG IN SAYING THAT THE INSURANCE INDUSTRY AS A WHOLE, STATE FARM IN PARTICULAR, IS STEERING THEIR CUSTOMERS TO PREFERRED BODY SHOPS, PREFERRED BECAUSE THEY SAVE THE INSURANCE COMPANY MONEY, NOT THE CONSUMER? >> THE INSURANCE COMPANY MAY PROVIDE A LIST OF AUTO BODY SHOPS. AND THE CUSTOMER CAN SAY NO, I WANT TO GO TO JOE'S BODY SHOP AROUND THE CORNER AND THAT'S THE CHOICE. >> Reporter: THAT'S WHAT PROGRESSIVE INSURANCE TOLD US HAPPENED FOR THIS CAR. REMEMBER, IT'S THE CAR WE TOLD YOU ABOUT EARLIER WITH THE RIP TAIL FRAME THAT YOU COULD ONLY SPOT WITH THE BOROSCOPE. ONLY HIT FROM BEHIND. A PREFERRED BODY SHOP AND SENT BACK ON THE ROAD WITH A RIPPED AND HIDDEN TAIL FRAME. TURNS OUT IT WASN'T OLD, NOT REPAIRED. THREE OF FOUR TIRE RIMS ARE DAMAGED AND THE UNDERCARRIAGE OF THE CAR IS PUSHED IN ACCORDING TO AUTO EXPERT BILL BURN AND OUTSIDE, THE PAINT JOB IS FILLED WITH POCKMARKS. PROGRESSIVE INSURANCE SAY THEY DIDN'T CHOOSE THE BODY SHOP, THE OWNER DID. WELL, THIS IS THE OWNER. EUG EUGENEA RANDALL WHO NEEDS THE CAR TO CARRY HER 2-YEAR-OLD SON ROMAN AND REMEMBERS THE CONVERSATION WITH PROGRESSIVE MUCH DIFFERENTLY. >> THEY DIDN'T GIVE ME A CHOICE AS TO WHERE I WANTED TO TAKE IT. THEY JUST TOLD ME TO TAKE IT TO THEIR PREFERRED SHOP. >> Reporter: RANDLE SAID BECAUSE IT WAS A PREFERRED SHOP, IT WOULD BE REPAIRED TO A HIGHER STANDARD BUT WHEN SHE PICKED IT UP, SHE IMMEDIATELY KNEW SOMETHING WASN'T RIGHT. >> COSMETICALLY TO ME IT LOOKED FINE BUT ONCE I GOT IN AND GOT DOWN THE STREET, IT JUST STARTED DRIVING REALLY CRAZY AND I IMMEDIATELY TOOK IT BACK. >> Reporter: SO HOW CRAZY WAS RANDLE'S CAR DRIVING? I DECIDED TO FIND OUT FOR MYSELF BY GETTING BEHIND THE WHEEL. >> ANYTHING OVER 50 MILES PER HOUR, THIS THING JUST SHAKES. THIS THING IS REALLY SHAKING NOW. >> Reporter: NOT ONLY THE TAIL SECTION RIPPED AN UNREPAIRED, THREE OF FOUR TIRE RIMS DAMAGED AND AS I DROVE, THE STEERING WHEEL SHAKING SO VIOLENTLY, I HAD TO GRIP DOWN FROM VEERING TO THE RIGHT. THE FRONT LEFT TIRE WAS JUST WOBBLING. I CAREFULLY DROVE THIS SHAKING CAR RIGHT BACK TO THE INSURANCE COMPANY'S PREFERRED AUTO BODY SHOP. WHERE THE GENERAL MANAGER PROMPTLY TOLD US TO LEAVE. >> DON'T TURN THAT ON WITHOUT THE SERVICE PERMISSION IF YOU DON'T MIND. >> Reporter: AS FOR THE SHAKING CAR, THE INSURANCE COMPANY EVENTUALLY DECLARED IT A TOTAL LOSS GIVING HER FULL REPLACEMENT VALUE. BUT ONLY AFTER SHE HIRED AN ATTORNEY AND CNN BEGAN INVESTIGATING THIS STORY. >> THE VEHICLE SPUN OUT. >> UNBELIEVABLE. DREW GRIFFIN JOINING US NOW. I HAD NO IDEA ABOUT THIS WHOLE PLAN THEY HAVE. DID THE REPAIR COMPANY THAT SUPPOSEDLY FIXED THE SHAKING CAR EVER GIVE AN EXPLANATION? >> Reporter: THE COMPANY SERVICE KING SAID THEY DID WHAT THE INSURANCE COMPANY APPROVED AND SAID ALL THEIR REPAIRS COME WITH A WRITTEN LIFETIME WARRANTY. SERVICE KING'S CORPORATE OFFICE SAID IT WAS UNAWARE THERE WERE PROBLEMS OR COMPLAINTS AND.

How To Straighten Metal On Car Parts


Best Auto Body Shop in New Jersey